Tracy Melton
Fayetteville,GA
Summary
Organized Team Leader with experience in Casual Fine Dining restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Outgoing Shift Leader with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Overview
22
22
years of professional experience
Work History
Lead Server / Bartender
Franks At The Old Mill
Fayetteville, GA
02.2013 - 06.2020
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Assistant Manager / Bartender
The Village Cafe
Fayetteville, GA
11.1999 - 02.2014
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Education
No Degree - Psychology
Valdosta State University
Valdosta, GANo Degree - Major in Psychology. Minor in Spanish
The University Of Georgia
Athens, Ga.Skills
- Conflict and Complaint Resolution
- Special Requests and Substitutions
- Order Taking and Processing
- Specials Promotion and Upselling
- Customer Service and Rapport
Hobbies
- I walk 3 times a week to clear my mind and stay moderately fit.
- I love to read mystery novels and watch drama tv.
- The greatest gift I could have ever received is the birth of our miracle baby in2016.
Timeline
Lead Server / Bartender
Franks At The Old Mill
02.2013 - 06.2020
Assistant Manager / Bartender
The Village Cafe
11.1999 - 02.2014
No Degree - Psychology
Valdosta State University
No Degree - Major in Psychology. Minor in Spanish
The University Of Georgia
Similar Profiles
Jaylen RomeroJaylen Romero
Server Assistant at Franks At The Old MillServer Assistant at Franks At The Old Mill
Ryan WoodardRyan Woodard
Server/Bartender at Franks & Franks OutbackServer/Bartender at Franks & Franks Outback
Christopher SimsChristopher Sims
Laborer at Joe Franks Blue Diamon Window CleanersLaborer at Joe Franks Blue Diamon Window Cleaners
Joseph Curling IVJoseph Curling IV
Range Safety Officer at On Target Gun ClubRange Safety Officer at On Target Gun Club
Lawrence CarrLawrence Carr
Armed Security Guard at Quality Guard ServicesArmed Security Guard at Quality Guard Services