Tracy Menzel
Experienced Manager
Del Norte,CO
Summary
Personable Administrative Professional experienced in cultivating positive relationships with clients, staff, and management. Delivered exceptional clerical and operational support in high-volume environments through strong communication, problem-solving, and resource management skills. Focused on maintaining efficient office operations while providing outstanding customer service and support.
Overview
1
1
Certification
2
2
years of post-secondary education
29
29
years of professional experience
Work History
Administrative Assistant
New Life Fellowship
Del Norte, Colorado
06.2021 - 08.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed scheduling for meetings and events at New Life Fellowship.
- Organized and maintained office files and documents efficiently.
- Responded to inquiries from congregation members, delivering customer service and fostering positive relationships.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed office supplies inventory and ordered supplies timely, ensuring uninterrupted office operations.
- Coordinated community outreach programs and activities, enhancing engagement with the congregation.
- Prepared materials for church services and special events regularly.
- Supported financial record-keeping by processing invoices and receipts accurately.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Ensured confidentiality of documents by managing them securely. in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
Hospital kitchen worker
Powell Hospital
Powell, Wyoming
09.2005 - 10.2008
- Prepared and assembled meals for patients according to dietary guidelines.
- Maintained cleanliness and organization in kitchen and food storage areas.
- Operated kitchen equipment safely and efficiently for meal preparation.
- Collaborated with team members to ensure timely meal service delivery.
- Adhered to safety standards and sanitation protocols during food handling.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Assistant Manager
Texaco Gas Station
Bakersfield, California
09.1994 - 09.2000
- Supervised daily operations and ensured compliance with company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed staff schedules to optimize service efficiency and coverage.
- Trained new employees on customer service protocols and safety procedures.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Monitored fuel pumps and equipment for safety and operational integrity.
- Coordinated inventory management to ensure product availability and quality.
- Developed a system for tracking inventory and ordering supplies as needed.
- Implemented promotional campaigns to drive customer engagement and sales.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
Education
Associate of Applied Science - Administrative Assistant
Northwest Community College
Powell, WY 09.2006 - 05.2008
Bakersfield High School
Bakersfield, CaliforniaSkills
- Administrative support
- Calendar management
- Office organization
- Data entry
- Financial record keeping
- Quickbooks
- Customer relationship management
- Event coordination
- Computer proficiency
- Time management
- Inventory management
- Problem solving
- Critical thinking
- Conflict resolution
- Professional communication
- Professional and mature
- Highly organized
- Resourceful
- OSHA compliance
- Bookkeeping
- Communication strategies
- Problem-solving
Certification
- Customer Service Award
Affiliations
- Known in community due to volunteer work with New Life Fellowship
References
References available upon request.
Timeline
Administrative Assistant
New Life Fellowship
06.2021 - 08.2023
Associate of Applied Science - Administrative Assistant
Northwest Community College
09.2006 - 05.2008
Hospital kitchen worker
Powell Hospital
09.2005 - 10.2008
Assistant Manager
Texaco Gas Station
09.1994 - 09.2000
Bakersfield High School