Tracy Mills
Ypsilanti
Summary
Seasoned Patient Service Associate able to manage patient interactions with ease. Gained relevant experience in handling patient inquiries, scheduling appointments, and maintaining medical records. Strengths lie in excellent communication skills, empathetic patient care, and proficiency in using healthcare management systems. Record of improving office efficiency and enhancing patient satisfaction.
Overview
15
15
years of professional experience
1991
1991
years of post-secondary education
Work History
Patient Service Associate
Michigan Medicine
Ann Arbor
02.2012 - Current
- Assists patients with scheduling appointments and managing their healthcare needs.
- Provides clear information regarding insurance processes and payment options to patients.
- Coordinates patient check-in and check-out procedures for efficient appointments.
- Collaborates with medical staff to ensure accurate patient records and documentation.
- Performs administrative duties such as completing paperwork, and updating patient databases.
Ophthalmic Medical Technician
Columbia University
New York
07.2010 - 10.2011
- Conducted patient eye examinations and documented results accurately.
- Operated diagnostic equipment to assess visual acuity and ocular health.
- Educated patients about eye care procedures and post-operative instructions.
- Instructed patients on proper use of prescribed medications related to ocular care.
Education
Lincoln Consolidated
Ypsilanti, MITimeline
Patient Service Associate
Michigan Medicine
02.2012 - Current
Ophthalmic Medical Technician
Columbia University
07.2010 - 10.2011
Lincoln Consolidated