Tracy Mitchell
Gettysburg,PA
Summary
Organized and dependable professional with a successful record as a liaison between various healthcare professionals and patients. Efficient with word processing, file sharing systems, calendars, email, and electronic medical records. Possess selfless-service qualities as a Veteran of the United States Army. College-educated, self-directed, resourceful, and passionate administrative professional with a Master of Science in Health Care Administration and a Bachelor of Science in Food Science and Human Nutrition. Proven ability to create a positive and productive work environment through excellent verbal and written communication skills. Looking to bring a positive attitude, organized approach, excellent time management skills, and a desire to succeed in a fast-paced environment.
Overview
34
34
years of professional experience
Work History
Administrative Assistant
Lake Heritage Property Owner’s Association
01.2023
- Managed and coordinated daily office operations
- Provided administrative support to the team, including scheduling meetings, preparing reports, and maintaining organized files
- Served as the first point of contact for office visitors and incoming calls
- Assisted with the preparation of presentation materials and documents
- Managed correspondence, including emails and documents letters
- Successfully established procedures for obtaining building permits and efficiently processed permits daily, ensuring compliance with all relevant regulations and standards
- Maintained high level of professionalism and confidentiality.
Server
Ruby Tuesday Restaurant
12.2023 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash bank.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, and took drink orders.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Served food and beverages promptly with focused attention to customer needs.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Property Manager
Playlist Properties
01.2016 - 01.2022
- Responsible for daily operations of short-term rental property management company
- Guest services and reservations and the assistance from check-in to departure
- Assistant to the President of Playlist Properties as needed.
Restaurant Server
Appalachian Brewing Company
01.2019 - 07.2019
- Host: Greet customers as they enter a restaurant, manage a waiting list and show the guests to their seat. Handle phone calls and customer queries about the restaurant and menu and assist various restaurant staff when necessary. Clean and set tables.
- Server: Greet customers and answer questions about the menu. Take orders, serve food and drinks, and remove dinnerware from the table in a timely manner. Handle cash and credit card transactions. Open and close the restaurant. Perform side work and cleaning duties.
- Expeditor: Responsible for setting the pace and flow in the kitchen. Receive order tickets from the printer in the kitchen and communicate the menu items needed to be prepared with line cook. Make sure the orders are being cooked in a timely fashion. Load the food platters on trays, garnish and ensure proper presentation of the food. Send food out to the proper tables.
Oncology Pharmacy Technician
William E. Kahlert Regional Cancer Center
01.2011 - 01.2016
- Performed daily tasks of calculating and verifying chemotherapy orders as well as preparing and dispensing chemotherapy intravenous medications for the Cancer Center patients
- Coordinated with pharmacists, nurses, physicians and administrators
- Performed physician order entry using Meditech and Pyxis Connect
- Maintained and updated Standard Operating Procedures
- Filled narcotic medication orders and maintained narcotic inventory
- Filled unit dose carts with McKesson HBOC Robot and manually
- Maintained formulary and investigational medication inventory.
Real Estate Agent
Prudential Bob Yost Homesale Services
01.2006 - 01.2010
- Utilized innovative methods of marketing to generate leads, expand market base, and capture an edge in an increasingly competitive market
- Provided advice and service on matters that are appropriate to the professional responsibilities regarding the marketing, sale, or purchase of a home
- Advised clients on the merits of properties and terms of sale.
Oncology Pharmacy Technician
Carroll County Cancer Center
01.2002 - 01.2006
Oncology Pharmacy Technician
Greater Baltimore Medical Center
01.2000 - 01.2002
Oncology Pharmacy Technician
Walter Reed Army Medical Center
01.1998 - 01.2000
Pharmacy Technician
Landstuhl Medical Center
01.1996 - 01.1998
Restaurant Server
Chili's Restaurant
01.1990 - 05.1995
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Served food and beverages promptly with focused attention to customer needs.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
MS Health Care Administration -
University of Maryland University College
BS Food Science and Human Nutrition -
University of Florida
United States Army Pharmacy Specialist Course -
Academy of Health Sciences
United States Army Medical Specialist Course -
Academy of Health Sciences
Primary Leadership Development Course -
United States Army
Skills
- Communication
- Leadership
- Problem Solving
- Strategic Thinking
- Troubleshooting
- Research
- Medical Terminology
- Pharmaceutical Math
- Governmental Agencies
- Permitting
- Writing Standard Operating Procedures
- Customer Service
Timeline
Server
Ruby Tuesday Restaurant
12.2023 - Current
Administrative Assistant
Lake Heritage Property Owner’s Association
01.2023
Restaurant Server
Appalachian Brewing Company
01.2019 - 07.2019
Property Manager
Playlist Properties
01.2016 - 01.2022
Oncology Pharmacy Technician
William E. Kahlert Regional Cancer Center
01.2011 - 01.2016
Real Estate Agent
Prudential Bob Yost Homesale Services
01.2006 - 01.2010
Oncology Pharmacy Technician
Carroll County Cancer Center
01.2002 - 01.2006
Oncology Pharmacy Technician
Greater Baltimore Medical Center
01.2000 - 01.2002
Oncology Pharmacy Technician
Walter Reed Army Medical Center
01.1998 - 01.2000
Pharmacy Technician
Landstuhl Medical Center
01.1996 - 01.1998
Restaurant Server
Chili's Restaurant
01.1990 - 05.1995
MS Health Care Administration -
University of Maryland University College
BS Food Science and Human Nutrition -
University of Florida
United States Army Pharmacy Specialist Course -
Academy of Health Sciences
United States Army Medical Specialist Course -
Academy of Health Sciences
Primary Leadership Development Course -
United States Army
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