Tracy Moorman

Answered inbound calls from providers, members, and pharmacies regarding prior authorizations and appeals, demonstrating professionalism, empathy, and strong customer service. Captured and verified information from prescribers, members, and pharmacies to facilitate timely and compliant access to medications.

• Identified potential problems with submitted requests by verifying all information is accurate before sending out for review.
• Evaluated non-formulary drugs based on cost effectiveness compared with formulary drugs when necessary during the authorization process.
• Communicated with physicians about missing clinical documentation.
• Provided exceptional customer service, addressing patient questions and concerns with empathy.
• Supported pharmacy operations by answering phone calls and directing queries appropriately.

Dispensed prescribed medications to inmates in a secure pharmacy environment. in Federal Bureau of Prisons pharmacy operations.

• Collaborated with multidisciplinary team of pharmacists, nurses, physicians, and medical technicians to ensure accurate, timely dispensing of medications to incarcerated individuals. Performed data entry, filled prescriptions (including preparation of individual pill cards), managed medication inventory, and adhered to strict protocols for controlled substances and secure medication handling.
• Verified prescriptions, labels, and medication records for correctional healthcare compliance.
• Prepared unit-dose packaging and medication cart fills for housing areas.

As a hospital pharmacy technician, I support daily pharmacy operations in a fast-paced clinical environment. Restocked and maintained Pyxis automated dispensing cabinets, compounded sterile IV medications, and assisted pharmacists with medication preparation and verification to ensure accurate medication delivery. Managed inventory through ordering, receiving, and rotating stock while ensuring timely removal of expired medications to uphold safety standards. Communicated with nurses, physicians, and healthcare staff to clarify medication orders and resolve issues, enhancing safe and efficient patient care. My role demands precision, strong communication skills, and a consistent focus on patient safety and regulatory compliance.

• Administered medications to inmates per Bureau of Prisons guidelines.
• Assembled prescription packages for distribution to federal correctional facility, following established protocols.
• Verified medication orders against inmate records and provider instructions.

As a Retail Pharmacy Technician, Processed and filled prescriptions accurately, ensuring compliance with legal and safety standards. I regularly communicate with doctors’ offices and insurance companies to resolve prescription issues, verify coverage, and obtain prior authorizations. Assisted customers with inquiries and concerns while managing inventory through ordering, receiving, and organizing stock to maintain adequate levels. I take an active role in keeping the pharmacy clean, organized, and compliant with regulatory guidelines. Supported pharmacists in daily operations, contributing to seamless service delivery.

• Executed prescription filling by accurately counting, labeling, and packaging medications according to pharmacy standards.
• Supported prescription processing by assisting Walmart pharmacists in verifying patient information and ensuring accurate fulfillment.
• Verified prescription data and updated pharmacy records in Walmart systems.

Reviewed chemotherapy orders for accuracy and safety by analyzing doctors’ instructions, patient lab results, and prescribed doses prior to mixing. I prepared chemotherapy medications by verifying that the correct drug, dose, and necessary supplies are available, helping to maintain a smooth and efficient workflow. Mixed chemotherapy drugs using aseptic technique in compliance with safety standards, ensuring readiness to meet demands of over 100 patients daily. Managed pharmacy workflow independently at off-site clinics, processing approximately 30 chemotherapy orders daily.

• Coordinated oncology patient scheduling and referral workflows for Illinois Cancer Care clinics.
• Managed electronic health records and updated patient charts with accurate clinical information.
• Verified insurance coverage and supported prior authorization requests for treatment services.

Processed and filled incoming prescriptions while managing drug orders to ensure adequate inventory levels.

• Managed prescription orders using Walmart pharmacy system
• Entered patient and insurance information for prescription claims
• Assisted pharmacists with filling, labeling, and preparing medications

Dispensed inmate medications under pharmacist supervision in federal correctional pharmacy.

• Reconciled controlled substance inventories and documented pharmacy records.
• Prepared unit-dose packaging and medication carts for housing units.
• Stocked and maintained Pyxis machines to ensure timely medication access.

At Walgreens, I worked in the pharmacy retail setting where Entered prescriptions into computer system, counted and prepared medication, and managed inventory to ensure availability. I regularly communicated with insurance companies to verify coverage and resolve issues, while assisting pharmacists with various tasks to maintain smooth operations. Additionally, I provided excellent customer service by answering questions and helping customers with their prescriptions, contributing to a positive and efficient pharmacy environment.

• Dispensed prescribed medications to inmates in compliance with federal regulations. within Federal Bureau of Prisons pharmacy operations.
• Entered prescription data into pharmacy information systems.
• Prepared unit-dose medications for timely administration to inmates. for inmate medication administration.