Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Moseley

Decatur,AL

Summary

Customer-oriented sales professional with years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.

Experienced with identifying and resolving manufacturing defects. Utilizes diagnostic tools and soldering techniques to ensure product quality. Track record of effective collaboration and adaptability in dynamic environments.

Experienced with assembling and testing printed circuit boards to ensure functionality and compliance. Utilizes soldering and component placement skills to maintain high production standards. Knowledge of troubleshooting techniques to address and resolve assembly issues effectively.

Overview

12
12
years of professional experience

Work History

Courier

FedEx Express
09.2022 - 05.2025
  • Delivered packages efficiently across designated routes, ensuring timely service and customer satisfaction.
  • Operated delivery vehicles while adhering to safety protocols and traffic regulations.
  • Managed sorting and scanning of packages using FedEx systems to maintain accurate tracking information.
  • Developed relationships with clients to enhance service quality and address delivery concerns proactively.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.

Retention Customer Service Representative

ATT
05.2019 - 08.2021
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Mentored new employees on procedures and policies to maximize team performance.

Government Cellular Specialist

Sprint
05.2013 - 11.2016
  • Checked computations of interest accrued, premiums due and settlement surrender on loan values.
  • Signed payment approvals accepted claims.
  • Coordinated and planned investigations of claims to confirm compensability and coverage.
  • Organized information by using spreadsheets, databases or word processing applications.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Utilized CRM systems to track customer interactions, ensuring accurate data management and reporting.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.

Education

High School Diploma - undefined

Decatur High School
Decatur, AL
05.1993

Skills

  • Payment Processing
  • Strong Communication and Interpersonal Skills
  • Product Demonstrations
  • Safety and Cleanliness Standards
  • Soldering techniques
  • Soldering experience
  • Wire soldering
  • Soldering and wire splicing
  • Time management
  • Logistics and transportation
  • Handheld scanning devices

Timeline

Courier

FedEx Express
09.2022 - 05.2025

Retention Customer Service Representative

ATT
05.2019 - 08.2021

Government Cellular Specialist

Sprint
05.2013 - 11.2016

High School Diploma - undefined

Decatur High School

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