Tracy Nagel
St Paul,MO
Summary
Dedicated professional with a strong background in customer service and office administration. Committed and highly motivated to learn more in real estate.
Overview
20
20
years of professional experience
Work History
Secretary
Fluid Power Controls Dba Dry Air Systems
Maryland Heights, MO
02.2010 - Current
- Coordinated office communications and schedules to enhance workflow efficiency.
- Managed correspondence, ensuring timely responses and accurate documentation.
- Oversaw inventory management of office supplies, optimizing procurement processes.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Bartender
Binford's Bar And Grill
St. Charles Mo.
03.2006 - 08.2009
- Crafted signature cocktails and maintained high beverage quality standards.
- Trained and mentored new staff on bar operations and customer service techniques.
- Provided exceptional customer service, resolving issues promptly to ensure guest satisfaction.
- Developed seasonal drink menus to enhance customer experience and boost sales.
- Executed cash handling procedures accurately, maintaining accountability in daily transactions.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
High School Diploma -
Francis Howell
St. Charles Mo.Real Estate 48 Hour
Express
On LineSkills
- Customer service
- Verbal and written communication
- Office administration
- Teamwork and collaboration
Timeline
Secretary
Fluid Power Controls Dba Dry Air Systems
02.2010 - Current
Bartender
Binford's Bar And Grill
03.2006 - 08.2009
High School Diploma -
Francis Howell
Real Estate 48 Hour
Express