Tracy Neal
Richmond,VA
Summary
Dynamic professional with a proven track record at Morrison Healthcare, enhancing patient experience and resolving complex issues. Expert in office software and project management, demonstrating exceptional problem-solving skills and dedication. Excelled in roles requiring direct customer interaction and operational improvements, significantly contributing to process optimization and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Server
Levy restaurants/Delaware North Sportcenter
Jacksonville, FL
07.2009 - Current
- Educated patrons of establishment specialties and features
- Inspected dining and serving areas to ensure cleanliness and proper setup
- Successfully resolved customers comments, complaints or concerns.
Patient Ambassador
Morrison Healthcare
12.2019 - 08.2021
- Assisted in implementation of Patient Experience program at UF Heath Jacksonville
- Assisted Patient Experience Manager with process improvement strategies to increase department score
- Customized unit-specific programs to meet needs of the client, patients and nursing
- Coached Patient Dining Associates on patient experience standards
- Educated newly admitted patients on Food and Nutrition program
- Resolved food and diet issues that did not meet program standards
Customer Service Representative/Service Writer
Safetouch
08.2018 - 09.2019
- Provided technical and administrative support to customers
- Managed service and billing inquiries
- Performed as a liaison between customers and other departments
- Successfully solved customer’s complaints and/or special needs
Server
Joe’s Crab Shack
03.2012 - 01.2019
- Trained staff on proper facility procedures, safety codes, recipes and planning techniques
- Took orders, apportioned and served food to facility residents, employees, or patrons
- Checked the patron’s identification to ensure that they meet the minimum age requirements for the consumption of alcoholic beverages.
Education
Associate of Arts(AA) - BUSINESS ADMINISTRATION
VIRIGINIA COLLEGE
JACKSONVILLE, FL03.2018
Diploma - Business Office Specialist
Virigina College
Jacksonville, FL03.2016
Skills
- Office software proficiency
- Word processing
- Spreadsheet development
- Presentation development
- Internet utilization
- Email communication
- PC knowledge
- Project management
- Business operations understanding
- Professional document writing
- Typing skills
- Reliability and dedication
Timeline
Patient Ambassador
Morrison Healthcare
12.2019 - 08.2021
Customer Service Representative/Service Writer
Safetouch
08.2018 - 09.2019
Server
Joe’s Crab Shack
03.2012 - 01.2019
Server
Levy restaurants/Delaware North Sportcenter
07.2009 - Current
Associate of Arts(AA) - BUSINESS ADMINISTRATION
VIRIGINIA COLLEGE
Diploma - Business Office Specialist
Virigina College
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