Summary
Overview
Work History
Education
Skills
Additional Qualifications
Timeline
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Paola Rosario

Bronx

Summary

Customer-focused professional with a strong track record in delivering exceptional service and resolving concerns in fast-paced environments. Proven ability to manage multiple priorities while collaborating effectively with team members to enhance operational efficiency. Pursuing an Associate of Science in Cybersecurity and seeking remote opportunities in customer support or technical support.

Overview

9
9
years of professional experience

Work History

Server

Red Lobster
Yonkers
06.2023 - Current
  • Deliver exceptional customer service in a high-volume environment.
  • Resolve customer concerns professionally to maintain satisfaction and loyalty.
  • Manage multiple priorities while maintaining accuracy and efficiency.
  • Collaborate with team members to ensure smooth daily operations.
  • Build positive relationships with guests and provide personalized service.

Specialist / Customer Experience Advisor

Apple
New York
08.2022 - 03.2023
  • Assisted customers with product inquiries, troubleshooting, and technical support.
  • Provided personalized solutions to enhance customer satisfaction and loyalty.
  • Guided customers through product setup and usage.
  • Maintained up-to-date knowledge of Apple products and services.
  • Collaborated with team members to achieve operational and service goals.

Server

TGI Friday's
Yonkers
11.2017 - 01.2021
  • Delivered exceptional customer service in fast-paced environment, enhancing customer satisfaction.
  • Resolved customer concerns promptly and professionally.
  • Coordinated multiple tasks with attention to detail, ensuring smooth daily operations.
  • Assisted team operations, contributing to overall service efficiency.

Education

Associate of Science - Cybersecurity

Bronx Community College
Bronx, NY
06-2026

High School Diploma -

School for Excellence
Bronx, NY
01-2014

Skills

  • Menu knowledge
  • Order management
  • Customer service and support
  • Multichannel support
  • Conflict resolution
  • Attention to detail
  • Time management
  • Multitasking
  • Team collaboration
  • Problem solving
  • Google Workspace proficiency
  • Video conferencing tools
  • Office software proficiency

Additional Qualifications

  • Self-motivated and dependable
  • Strong written and verbal communication skills
  • Comfortable working independently and remotely
  • Quick learner with excellent organizational skills
  • Experienced using Zoom, Microsoft Teams, and Google Workspace

Timeline

Server

Red Lobster
06.2023 - Current

Specialist / Customer Experience Advisor

Apple
08.2022 - 03.2023

Server

TGI Friday's
11.2017 - 01.2021

Associate of Science - Cybersecurity

Bronx Community College

High School Diploma -

School for Excellence
Paola Rosario