Tracy Ngo
Westminster,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Case Management with Healthcare related position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Nail Technician
Images Luxury Nail Lounge
Long Beach, CA
07.2023 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Kept tidy and organized area to comply with cleanliness standards.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
Broker Intermodal Freights and Invoicing
Family Business
Garden Grove, CA
11.2011 - 04.2023
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Planned and led improvements to stop-loss delivery and reporting tools.
- Collaborated with colleagues to develop innovative investment strategies, resulting in improved market performance for our clients.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Ensured compliance with federal regulations by monitoring driver hours, equipment inspections, and safety protocols.
- Coordinated efficient freight movement by creating optimized routing plans.
Education
No Degree - Pre-Nursing
Coastline Community College
Fountain Valley, CAHigh School Diploma -
Leuzinger High School
Lawndale, CA06.2003
No Degree - Hosptial Occupational
Southern California Regional Occupation Center
Torrance, CA 01.2003
Skills
- Cross-Functional Teamwork
- Staff Management
- Customer Service
- Teamwork and Collaboration
Obtaining CPC-A
Preparing for the CPC Exam in the coming months
Languages
Vietnamese
Professional Working
Timeline
Nail Technician
Images Luxury Nail Lounge
07.2023 - Current
Broker Intermodal Freights and Invoicing
Family Business
11.2011 - 04.2023
No Degree - Pre-Nursing
Coastline Community College
High School Diploma -
Leuzinger High School
No Degree - Hosptial Occupational
Southern California Regional Occupation Center