Tracy Ngo
Westminster,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Case Management with Healthcare related position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Nail Technician
Images Luxury Nail Lounge
07.2023 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Kept tidy and organized area to comply with cleanliness standards.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
Broker Intermodal Freights and Invoicing
Family Business
11.2011 - 04.2023
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Planned and led improvements to stop-loss delivery and reporting tools.
- Collaborated with colleagues to develop innovative investment strategies, resulting in improved market performance for our clients.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Ensured compliance with federal regulations by monitoring driver hours, equipment inspections, and safety protocols.
- Coordinated efficient freight movement by creating optimized routing plans.
Education
No Degree - Pre-Nursing
Coastline Community College
Fountain Valley, CAHigh School Diploma -
Leuzinger High School
Lawndale, CA06.2003
No Degree - Hosptial Occupational
Southern California Regional Occupation Center
Torrance, CA 01.2003
Skills
- Cross-Functional Teamwork
- Staff Management
- Customer Service
- Teamwork and Collaboration
Obtaining CPC-A
Preparing for the CPC Exam in the coming months
Languages
Vietnamese
Professional Working
Timeline
Nail Technician
Images Luxury Nail Lounge
07.2023 - Current
Broker Intermodal Freights and Invoicing
Family Business
11.2011 - 04.2023
No Degree - Pre-Nursing
Coastline Community College
High School Diploma -
Leuzinger High School
No Degree - Hosptial Occupational
Southern California Regional Occupation Center
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