Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tracy Pacheco

Summary

Driven professional with a track record of enhancing productivity and client satisfaction at Quan Marketing Group and the National Foundation For Debt Management. Excelled in new hire training and debt management, leveraging skills in creative problem-solving and Microsoft Office to deliver exceptional results. Skilled in interpersonal communication and online instruction, consistently achieving goals through innovative strategies and strong team development.

Overview

12
12
years of professional experience

Work History

Remote Trainer

Quan Marketing Group
03.2013 - 12.2015
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.

Debt Management Specialist

National Foundation For Debt Management
01.2004 - 03.2007
  • Worked with other city departments to develop and update capital project cashflows.
  • Increased client satisfaction levels through personalized debt management plans and ongoing support.
  • Scheduled meetings with various agencies and personnel by coordinating participants and materials, preparing agenda and strategy for projects and monitoring completion of goals and objectives.
  • Conducted thorough credit analysis to identify potential risks and determine appropriate course of action for each client.
  • Developed strong working relationships with creditor representatives, facilitating efficient information exchange and streamlined negotiations.

Education

Bachelor of Arts - Art History

University of South Florida
Tampa, FL
05.2025

Associate of Arts - Art History

St. Petersburg College
Clearwater, FL
05.2022

Medical Billing And Coding Certificate

Florida Career College
Clearwater, FL
05.2008

Skills

  • New Hire Training
  • Planning and coordination
  • Public Speaking
  • Creative Problem-Solving
  • typing 50 WPM
  • Microsoft Office, Excel, PowerPoint, Word
  • Interpersonal Communication
  • Online Instruction

Accomplishments

United States Navy Veteran

Timeline

Remote Trainer

Quan Marketing Group
03.2013 - 12.2015

Debt Management Specialist

National Foundation For Debt Management
01.2004 - 03.2007

Bachelor of Arts - Art History

University of South Florida

Associate of Arts - Art History

St. Petersburg College

Medical Billing And Coding Certificate

Florida Career College

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Tracy Pacheco