Tracy Parham
Belleville
Summary
Dynamic retail professional with extensive experience and a strong commitment to excellence in customer service. Proven ability to manage transactions efficiently while maintaining a clean and organized workspace that enhances the shopping experience. Dedicated to fostering teamwork and adapting to evolving needs to drive results. Recognized for reliability, efficiency, and the ability to cultivate positive relationships with customers, contributing to a welcoming retail environment.
Overview
11
11
years of professional experience
Work History
Cashier
Dollar Tree Stores
Belleville, MI
09.2025 - Current
- Processed customer transactions efficiently and accurately.
- Managed cash register operations, ensuring balanced tills at end of shifts.
- Assisted customers with inquiries, fostering positive shopping experiences.
- Maintained cleanliness and organization of checkout areas to enhance workflow.
- Resolved customer issues swiftly, contributing to high satisfaction ratings.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Merchandise Processor
Goodwill Industries of Greater Detroit
Ypsilanti, MI
10.2022 - 05.2023
- Sorts, prices, and prepares donated items for placement in the store.
- Inspects donated items for overall quality and determine the disposition of items based on the store manager's direction.
- Responsible for opening the store which includes counting the safe and tills for the cash registers.
- Maintains and promotes good customer relations.
- Ensures the store is clean and organized, and aisles are not blocked.
- Processed incoming merchandise to ensure quality and availability for retail locations.
- Sorted, categorized, and tagged items for efficient inventory management.
Warehouse Fulfillment Associate
Amazon Fulfillment Center
Livonia, MI
10.2017 - 02.2021
- Worked inside an Amazon warehouse, selecting, packing and shipping customer orders.
- Sorted packages into routes to ensure we meet the customer’s promised delivery time. Receive shipments and sort packages between trucks.
- Operated powered industrial lift trucks (forklift) and order pickers to push, pull, lift, stack, or move products equipment, and materials.
- Displayed a commitment to process excellence.
- Performed inbound receiving processes.
- Problem solved for Transshipment and sortable items.
- Operated material handling equipment to efficiently move inventory throughout fulfillment center.
- Managed accurate order picking and packing processes to ensure timely shipment.
Food Service Worker
Aramark
Ann Arbor, MI
10.2015 - 06.2017
- Operated cash register to itemize and total customer’s purchases in stores.
- Collected cash, check, and charge payments from customers and made change for cash transactions.
- Notified kitchen personnel of shortages and special orders.
- Maintained an orderly eating and serving area.
- Operated kitchen equipment to prepare food items efficiently and safely.
- Maintained cleanliness and organization of food service areas to ensure compliance with health standards.
Customer Service Specialist
JCPenney
Ann Arbor, MI
05.2015 - 10.2015
- Operated cash register to itemize and total customer’s purchases in stores.
- Collected cash, check, and charge payments from customers and made change for cash transactions.
- Answered questions from customers and provided information about merchandise for sale.
- Stocked clothes in the backroom area.
- Kept store clean and organized.
- Provided exceptional customer support through effective communication and conflict resolution strategies.
- Resolved customer inquiries using product knowledge and company policies to enhance satisfaction.
Packer
Employment Plus
Saline, MI
03.2015 - 04.2015
- Inspected merchandise
- Sealed and boxed packages
- Operated packaging machinery to ensure efficient product assembly and secure packing.
- Conducted quality checks on packed items to maintain high standards and compliance.
- Collaborated with team members to streamline workflows and reduce packing time.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Huron High School
Ann Arbor, MI06-2008
Skills
- Able to coordinate multiple projects; can shift to cover a multitude of positions as needed
- Able to quickly and effectively resolve customer questions, problems, and complaints
- Diligent, meticulous, and reliable Able to perform well in a team environment as well as independently
- Strong problem-solving skills and ability to work well under pressure
- Attention to detail and perceptive
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Customer service excellence
Timeline
Cashier
Dollar Tree Stores
09.2025 - Current
Merchandise Processor
Goodwill Industries of Greater Detroit
10.2022 - 05.2023
Warehouse Fulfillment Associate
Amazon Fulfillment Center
10.2017 - 02.2021
Food Service Worker
Aramark
10.2015 - 06.2017
Customer Service Specialist
JCPenney
05.2015 - 10.2015
Packer
Employment Plus
03.2015 - 04.2015
High School Diploma -
Huron High School