Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRACY PESKORZ

Vail,CO

Summary

Dedicated CSA supervisor with impressive mental health and addiction experience. QMap certificate, currently working on obtaining CAS certification. Delivered exceptional client support in residential treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.

Overview

25
25
years of professional experience

Work History

CSA Supervisor

All Points North
08.2020 - 09.2023
  • Ensured a safe environment for the milieu, have created strong relationships and been a positive role model for clients, worked with treatment team to resolve conflict, de-escalate situations and intervene when clients are wanting to AMA, CSA/RA scheduling, training new hires, covering shifts when colleagues are sick or out of town, created and facilitated an experiential music group, created a water aerobics group (currently on hold until we are better staffed), always treat clients with respect, non judgemental attitude, redirect clients in a positive way, client intake and admissions, work with and support all departments, handle delicate and stressful situations with professionalism and integrity

GUEST SERVICE MANAGER

THE CHARTER AT BEAVER CREEK
10.2019 - 08.2021
  • Provided exceptional guest service for both owners and guests, reservations, provided amenities,guest conflict resolution, scheduling

LEAD

SPA CONCIERGE
07.2015 - 07.2019
  • ALLEGRIA SPA/PARK HYATT Scheduled spa appointments, assigned rooms, scheduled front desk concierge, checked guests in an out, explained amenities, provided excellent guest service SPA SALES SPECIALIST, ALLEGRIA SPA/PARK HYATT Responsible for all incoming phone calls, made reservations for individual guests as well as groups, gave knowledgeable recommendations to guests, suggested additional services based on the guests needs RESERVATIONS AND SPA COORDINATOR, PARK HYATT/ALLEGRIA In house, group and third-party reservations, room blocks, forecasts, cancellation policies, collected deposits

ACCOUNT EXECUTIVE

CENTRAL DISTRIBUTING
01.2011 - 01.2015

SALES ASSOCIATE

SHAMROCK FOODS
01.2004 - 01.2010

MARKETING ASSOCIATE

NOBEL Sysco
01.1999 - 01.2004

Education

Some College (No Degree) - Human Services Specializing in Addiction

Metropolitan State College
Denver, CO

Skills

  • Verbal and Written Communication
  • Motivational Leadership
  • Team Meetings
  • Schedule Coordination
  • New Hire Training
  • HIPAA Requirements
  • Group Therapy
  • Admitting and Discharging
  • Encouragement and Motivation
  • Inpatient Treatment
  • Observe Behaviors
  • Support Clients
  • Lead Activities
  • Progress Documentation

Timeline

CSA Supervisor

All Points North
08.2020 - 09.2023

GUEST SERVICE MANAGER

THE CHARTER AT BEAVER CREEK
10.2019 - 08.2021

LEAD

SPA CONCIERGE
07.2015 - 07.2019

ACCOUNT EXECUTIVE

CENTRAL DISTRIBUTING
01.2011 - 01.2015

SALES ASSOCIATE

SHAMROCK FOODS
01.2004 - 01.2010

MARKETING ASSOCIATE

NOBEL Sysco
01.1999 - 01.2004

Some College (No Degree) - Human Services Specializing in Addiction

Metropolitan State College

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TRACY PESKORZ