Maria Galligan
O FALLON,IL
Summary
Dedicated CSA Supervisor with a strong focus on customer support and regulatory compliance. Expertise in flight scheduling and document verification has streamlined operations and enhanced customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
CSA Supervisor
AGI
Mascoutah, Illinois
11.2015 - Current
- Delivered exceptional customer service by addressing inquiries on flight information, baggage policies, and seating arrangements.
- Monitored flight departures and arrivals, updating customers with real-time information.
- Researched alternative routes for passengers affected by cancellations or delays.
- Verified passenger identification documents prior to boarding to ensure security compliance.
- Ensured compliance with airline regulations and procedures related to ticketing, check-in, boarding, and disembarkation of passengers.
- Processed payments for tickets and managed check-in procedures to streamline operations.
- Assisted in additional operational tasks, such as restocking supplies and collaborating with team members.
- Created schedule weekly/monthly schedules for the staff.
Customer Service Supervisor
JCPenney
Fairview, Illinois
2005 - 11.2015
- Trained new hires on customer service protocols and product knowledge.
- Monitored customer service interactions to ensure adherence to quality standards.
- Maintained high levels of customer service satisfaction.
- Assisted in the organization of merchandise on store shelves.
- Handled customer inquiries, complaints, and returns courteously and promptly.
- Performed cash register operations including opening and closing procedures.
- Operated POS system proficiently to process transactions quickly and accurately.
- Engaged customers while solving issues and providing solution with fast and accurate transaction processing.
- Opened/closed store on a daily basis
- Balanced cash office daily/nightly
Education
High School Diploma -
MCHS
Mascoutah, IL05-1990
ASL
SWIC
Belleville, ILSkills
- Customer support
- Flight scheduling
- Payment processing
- Document verification
- Regulatory compliance
- Customer relationship management
Timeline
CSA Supervisor
AGI
11.2015 - Current
Customer Service Supervisor
JCPenney
2005 - 11.2015
High School Diploma -
MCHS
ASL
SWIC