Tracy Peterson

Dedicated professional with over 35 years of work and volunteer experience. Successfully transitioned from the Beauty industry to Elementary Education support to a career focused on supporting military personnel and their families because of Military moves. Seeking to leverage my professionalism, dependability, and extensive military spousal experience to contribute to your company success.

• Volunteer Support Technician, Employer Support of the Guard & Reserve (ESGR), 02/2022, Present, Serve as a liaison between the Ohio (OH) ESGR Committee Chair and ESGR Headquarters support staff. Plan and execute OH ESGR activities in alignment with HQ ESGR guidance. Support DoD-funded volunteer programs for National Guard and Reserve Component Service members and their employers. Coordinate ESGR core missions and collaborate with program managers in Ohio to achieve strategic goals. Establish and maintain relationships with reserve component leadership teams in OH. Manage budget, reconcile reports, and notify superiors of budgetary discrepancies. Provide reports using Member Management System (MMS) and Event PLUS. Coordinate property and fiscal office status of funds and assist in annual spending plan development. Recruit, train, and retain a diverse volunteer committee. Facilitate communication between HQ ESGR, OH leadership, and committee volunteers. Support SC leadership in planning and submitting ESGR award nominations. Coordinate deployment and redeployment briefings, ensuring availability of resources. Maintain ESGR's Event PLUS and Member Management System accounts. Plan state and local leadership meetings and update the official OH ESGR website. Ensure volunteers have the necessary information to support various missions. Validate accuracy of OH points of contact and leadership on the ESGR state page. Ensure proper accountability of equipment purchased with ESGR funds. Input data into Defense Travel System (DTS) and manage travel profiles. Maintain a tracking system for volunteer reimbursements. Document and submit volunteer hours and ensure training compliance. Perform other Volunteer Support Technician duties as assigned.
• Columbia Airport Center Operations Supervisor, United Service Organization (USO), 05/2021, 02/2022, Managed day-to-day center operations, building and maintaining relationships with military and local business leaders. Supervised volunteers for general and program activities, including recruitment and training. Operated within approved budgetary guidelines and maintained accurate inventory. Provided information for financial and operational reports. Created and maintained standard operating procedures. Tracked volunteer hours and records. Performed other assigned duties.
• Soldier and Family Readiness Specialist, South Carolina National Guard, 04/2020, 05/2021, Provide information, referral, and follow-up services on eight essential programs: Identification Cards/(ID) and Defense Enrollment Eligibility Reporting Systems (DEERS), Tricare, Finance, Legal, Crisis Intervention, Emergency Family Assistance Center (EFAC), Exceptional Family Member Program and Community Information and Outreach services. Work directly with customers to provide information and resources to help resolve issues. Works with Community Partners to find local resources. Attend events and provide briefings on FAC Program and essential services. Identify and document case issues, provide resources to the customer and complete case follow-up. Maintain and update FMP (Family Management Program) records (cases, events, outreach, contacts, mass communication and resources). Maintain and update SMART Book and FMP Community resources. Complete 100% monthly outreach. Update Service Member and Family information data in FMP. Disseminate information to Service Members, Family Members, Units, Military Leadership, and community Partners. Serve as an alternate Site Security Manager to issue ID Cards. Recruit and Train volunteers. Other duties as assigned. Provide information for mileage reimbursement in the Defense Travel System (DTS) to the person with access.
• Family Assistance Specialist, SRI Contractor/SC National Guard, 11/2018, 04/2020, Provide information, referral, and follow-up services on eight essential programs: Identification Cards/(ID) and Defense Enrollment Eligibility Reporting Systems (DEERS), Tricare, Finance, Legal, Crisis Intervention, Emergency Family Assistance Center (EFAC), Exceptional Family Member Program and Community Information and Outreach services. Work directly with customers to provide information and resources to help resolve issues. Works with Community Partners to find local resources. Attend events and provide briefings on FAC Program and essential services. Identify and document case issues, provide resources to the customer and complete case follow-up. Maintain and update FMP (Family Management Program) records (cases, events, outreach, contacts, mass communication and resources). Maintain and update SMART Book and FMP Community resources. Complete 100% monthly outreach. Update Service Member and Family information data in FMP. Disseminate information to Service Members, Family Members, Units, Military Leadership, and community Partners. Serve as an alternate Site Security Manager to issue ID Cards. Recruit and Train volunteers. Other duties as assigned. Provide information for mileage reimbursement in the Defense Travel System (DTS) to the person with access.
• Military Support Volunteer, Scott AFB, IL, Andrews AFB, MD, 07/2014, 06/2018, Volunteered regularly in various capacities, supporting active-duty and reserve component members. Chaired events and ensured awareness of base services and DOD opportunities. Provided support to the Airman's Attic, Airman and Family Readiness Center, and Spouse groups.
• Library Media Assistant, Prince William County Schools - Patti Elementary, 09/2012, 06/2014, Responsible for management of the school’s library to include duties such as inventory, material requisition, and creation of marketing displays. Managed annual book fare to include setup and accounting for all sales. Acted as the backup to the school’s secretary for coverage of absences both scheduled and unscheduled. Additionally responsible for assisting teachers in areas of classroom management, organization, small group exercises and one on one student drills. Responsible for clerical work to include making copies, creating educational materials, and organizing work stations using the Microsoft Office suite of programs. Evaluates student progress throughout the year and recommends intervention to the teacher as needed. Maintains proper behavior in the classroom, cafeteria, special classes, and throughout all areas of the school day. Recruit and train potential volunteers. Performs other duties as assigned.
• Kindergarten Teaching Assistant, Prince William County Schools - Lake Ridge Elementary, 09/2006, 09/2012, Responsible for assisting the teacher in areas of classroom management, organization, small group exercises and one on one student drills. Responsible for clerical work to include making copies, creating educational materials, and organizing work stations using the Microsoft Office suite of programs. Evaluates student progress throughout the year and recommends intervention to the teacher as needed. Maintains proper behavior in the classroom, cafeteria, special classes, and throughout all areas of the school day. Performs other duties as assigned.
• Kindergarten Teaching Assistant, Prince William County Schools - Minnieville Elementary, 05/2004, 09/2006, Responsible for assisting the teacher in areas of classroom management, organization, small group exercises and one on one student drills. Responsible for clerical work to include making copies, creating educational materials, and organizing work stations using the Microsoft Office suite of programs. Evaluates student progress throughout the year and recommends intervention to the teacher as needed. Maintains proper behavior in the classroom, cafeteria, special classes, and throughout all areas of the school day. Performs other duties as assigned.
• Managing Cosmetologist, Country Classics Hair Design, 01/1989, 06/2004, Xenia, Ohio, Evaluated client needs and provided beauty services. Managed inventory and maintained compliance with state standards. Assisted less experienced cosmetologists as needed.