T. Maurice Pressley
King Of Prussia,PA
Summary
Certified Scrum Master with extensive experience in banking, telecommunications, and sales management. Proven track record of leading cross-functional teams, managing projects, and implementing process improvements. Adept at applying Agile methodologies to enhance team performance and deliver value to stakeholders. Strong communicator and problem-solver with a commitment to fostering collaborative and efficient work environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relationship Manager
Bank Of America
04.2022 - Current
- Maintained clear and effective communication with clients, management, and team members to streamline operations and meet customer needs.
- Identified and resolved banking issues efficiently, improving client satisfaction and operational workflow
- Implemented process improvements to enhance efficiency and customer service delivery.
- Directed collaborative efforts among various departments to enhance customer service and achieve financial goals.
Store Manager
AT&T Authorized Retailor
10.2015 - 04.2022
- Applied agile methodologies to manage sales teams, adapting quickly to market changes and customer demands
- Managed and coached a team of sales professionals, fostering a collaborative and high-performing environment
- Prioritized customer feedback and needs, aligning with the Scrum principle of delivering value to stakeholders
- Mediated conflicts within the team and with clients, ensuring smooth operations and maintaining team morale.
Account Manager
Freedom Concepts
07.2014 - 10.2015
- Honed persuasive communication skills to convey value propositions, similar to facilitating discussions and promoting collaboration in Scrum teams.
- Developed resilience and problem-solving skills by handling rejection and overcoming sales obstacles, useful for managing impediments in Scrum
- Quickly adapted to various customer environments and needs, a key skill in navigating changing project requirements in Scrum
- Demonstrated strong self-discipline and motivation to achieve sales targets independently, mirroring the self-organizing teams in Scrum.
Education
No Degree - Marketing
West Virginia University
Morgantown, WVSkills
- Excellent Communication
- Adaptability
- Agile Methodologies
- Cross-Functional Leadership
- Servant Leadership
- Coaching
- Empathy
- Microsoft Suite
- Time Management
- Team Building
Certification
- Certified Scrum master, Scrum Alliance - 06/2024-06/2026
Timeline
Relationship Manager
Bank Of America
04.2022 - Current
Store Manager
AT&T Authorized Retailor
10.2015 - 04.2022
Account Manager
Freedom Concepts
07.2014 - 10.2015
No Degree - Marketing
West Virginia University