Tracy Reindel
Dickinson,ND
Summary
Accomplished Service Advisor at Westlie Truck Center, adept in customer service and computer skills, I excelled in a fast-paced environment, surpassing sales targets by upselling and maintaining high customer satisfaction. Trained and managed teams at Flecks Furniture, demonstrating strong work ethic and organizational abilities, achieving seamless operations and effective resource management.
Overview
11
11
years of professional experience
Work History
Service Advisor
Westlie Truck Center
08.2021 - 12.2024
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Service Advisor
Charbonneau Car Center
08.2018 - 03.2021
- Executed numerous responsibilities at once while upholding attention to detail in a high-speed atmosphere.
- Ensured customer satisfaction goals were constantly met or surpassed.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Delivery Manager
Flecks Furniture and Appliances
02.2014 - 08.2018
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
Education
No Degree - Paramedicine
NW Technical College
East Grand Forks, MNSkills
- Customer service
- Computer skills
- Multitasking and organizational
- Strong work ethic
Timeline
Service Advisor
Westlie Truck Center
08.2021 - 12.2024
Service Advisor
Charbonneau Car Center
08.2018 - 03.2021
Delivery Manager
Flecks Furniture and Appliances
02.2014 - 08.2018
No Degree - Paramedicine
NW Technical College
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