Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Renew

Tracy Renew

Augusta,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

15
15
years of professional experience

Work History

Teresa Crawford's Electrolysis

co owner Teresa Crawford
Grovetown, GA
01.2006 - 07.2014

managing operations, overseeing finances, promoting the business, and ensuring client satisfaction.

Body waxing permanent hair Removal

  • Maintained a professional environment in the waxing area by ensuring all supplies were stocked, clean, and organized.
  • Performed waxing services on clients according to their individual needs including Brazilian, full body, bikini line, face, underarm and leg waxing.
  • Consulted with clients to determine desired results and recommended appropriate treatments.
  • Provided aftercare instructions to ensure client satisfaction with treatment results.
  • Assisted in maintaining inventory of products used for waxing services.
  • Sanitized equipment between each client use.
  • Adhered to safety protocols while administering waxing treatments.
  • Ensured that all work areas were kept clean and tidy at all times.
  • Followed strict hygiene procedures before, during, and after each treatment.
  • Developed positive relationships with clients to encourage repeat business.
  • Scheduled appointments for returning customers as well as new ones.
  • Provided personalized care to make clients feel comfortable.
  • Inventoried, made repeat orders and stocked treatment rooms.
  • Scheduled client appointments.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.

Phlebotomist

Lab Corp
Augusta, GA
01.2000 - 05.2002
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Processed samples accurately and efficiently.
  • Followed all safety protocols when handling hazardous materials.
  • Documented patient information into electronic medical records system.
  • Prepared specimens for transport to external laboratories.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Provided excellent customer service while interacting with patients.
  • Responded quickly and effectively to emergency situations.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Prepared and packaged specimens for courier transport.

Education

Business Education

Central Georgia Technical College
Macon, GA
05.2023

Welding Engineering

North Georgia Technical College
Clarkesville, GA
01.2022

Phlebotomy

Aiken Technical College
Graniteville, SC
09.1995

Skills

Customer service skills

  • Scheduling
  • Data Collection
  • Paperwork Processing
  • Appointment Scheduling
  • Call Management
  • Complaint Resolution
  • Product Knowledge
  • Data Entry
  • Inbound and Outbound Calling
  • Computer Proficiency
  • Microsoft PowerPoint
  • Conflict Resolution
  • Problem Resolution
  • Professional Telephone Demeanor
  • Active Listening
  • Customer Relations
  • Problem-Solving Abilities
  • Microsoft Excel
  • Call Center Operations
  • Microsoft Outlook
  • Spreadsheets
  • Adaptive Team Player
  • Microsoft Office Suite
  • Positive and Professional
  • Customer Service
  • Critical Thinking
  • Microsoft Office Expertise

Timeline

Teresa Crawford's Electrolysis

co owner Teresa Crawford
01.2006 - 07.2014

Phlebotomist

Lab Corp
01.2000 - 05.2002

Business Education

Central Georgia Technical College

Welding Engineering

North Georgia Technical College

Phlebotomy

Aiken Technical College
Tracy Renew