Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Richardson

Pflugerville

Summary

Professional administrative specialist that thrives in interim positions to enhance operational efficiency and client satisfaction for the right team. Proven track record in jumping right in managing schedules, organizing digital files, and handling customer inquiries with precision. Known for collaboration, reliability, and flexibility in dynamic environments, with expertise in time management and communication.

Overview

16
16
years of professional experience

Work History

Freelancer Virtual Assistant

Upwork.com
10.2016 - Current
  • Respond to customer requests for products, services, and company information.
  • Monitor emails, organized inbox, and prioritized messages for supervisor.
  • Facilitate smooth operations with proficient data entry and document management for various projects.
  • Manage CRM input, exports and clean up.
  • Assist coworkers and staff members with special tasks on daily basis.
  • Manage a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.

Administrative Assistant

Omnicare, CVS Health
05.2014 - 10.2016
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Administrative Assistant

Shaw University
02.2013 - 05.2014
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting students.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to student and staff inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Operations Assistant

Picsolve
08.2011 - 01.2013
  • Assist with general administrative duties like data entry, managing schedules and calendars, filing, and preparing documents and reports.
  • Act as a liaison with on-site staff at Picsolve's partner attractions (like theme parks and zoos) to coordinate activities and ensure processes run smoothly.
  • Work with the operations team to execute processes, address day-to-day issues, and help implement improvements to enhance efficiency.
  • Handle correspondence, including emails and phone calls, and communicate important information within the operations team and with external stakeholders.
  • Maintain accurate records and databases related to operational activities, such as sales figures and inventory, and help generate reports for management.
  • Identify and resolve routine operational challenges and escalate more complex issues when necessary.

Program Assistant

University of Central Florida, UCF
06.2009 - 08.2011
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Assisted with scheduling, training and assignment facilitation for work study students.
  • Established rapport with students, administration and parents through exceptional customer service
  • Provided administrative support to department leadership, streamlining daily operations, event and workshop planning and report creation.
  • Supported planning and coordination of all programming and associated activities.

Education

Bachelor of Arts - Psychology

University of Central Florida
Orlando, FL
05-2009

Skills

  • Customer service excellence
  • Office management
  • Calendar management
  • Data entry lover
  • Google Workspace
  • Microsoft Office
  • Administrative support
  • Tech-Savvy

Timeline

Freelancer Virtual Assistant

Upwork.com
10.2016 - Current

Administrative Assistant

Omnicare, CVS Health
05.2014 - 10.2016

Administrative Assistant

Shaw University
02.2013 - 05.2014

Operations Assistant

Picsolve
08.2011 - 01.2013

Program Assistant

University of Central Florida, UCF
06.2009 - 08.2011

Bachelor of Arts - Psychology

University of Central Florida

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