Tracy Rick

• Properly picking items for orders and placing them in correct totes.
• Properly packing items to be shipped to the customer, making sure that all items are accounted for, wrapped as needed, to make it to the destination without damage.
• Maintain clean work environment, work at a fast pace while adhering to all safety procedures and be able to switch from picking to packing multiple times throughout the day.

Properly packing orders which are sent directly to the customer.

• Proper packing involves wrapping all glass and liquid items in geami and plastic, then placing them in the box and adding sufficient fill paper to prevent damage during shipping.
• Also paying attention to computer screen to make sure you have all items, no items are damaged, and that you are properly packing the items.
• Must meet a specific UPH (287) and I exceed that daily (350+)
• Must also maintain a clean and tidy workspace.
• I have been trained in Replenishments but usually work in packing due to my proficiency in that area

• Started as an order fill picker, quickly becoming one of the fastest in the warehouse.
• Promoted to DC Services Auditor in January 2022.
• Responsibilities include cycle counts, auditing orders, slotting, stocking, damage reports, associate error reports, locating and coding damaged items for donation or disposal, and assisting associates.
• Capable of working independently, prioritizing tasks, and completing them promptly.
• Certified in operating pallet rider, forklift, dock stocker, and lift truck.
• Followed established auditing processes to meet internal and regulatory requirements.
• Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
• Coordinated, managed and implemented auditing projects and prepared for evaluation.
• Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
• Planned and executed follow-up audits at appropriate intervals.
• Communicated with audit staff to obtain necessary information for audits.
• Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
• Executed audit phases and entered data into accounting software for analysis.
• Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
• Reduced audit completion times by optimizing audit planning and execution strategies.
• Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
• Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
• Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Pulled orders quickly to maintain demanding productivity goals.
• Picked and packed order items.
• Kept work areas neat, clean and free from debris.
• Followed orders precisely for correct items, sizes and quantities.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
• Moved cardboard, plastic ties, and other debris from unboxing to trash.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Disposed of damaged or defective items or coordinated returns to vendors for covered items.
• Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
• Moved merchandise using forklifts, pallet jacks and hand trucks.
• Stocked warehouse efficiently by comparing item numbers with storage locations.
• Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
• Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Recorded daily activities for inventory control.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Prepared and checked outbound shipments for accuracy.
• Completed inventory accounts to keep records current and promote accurate ordering.
• Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Safely moving goods from one location to another;

• Scheduling measurements for potential jobs;
• Ordering materials for jobs;
• Scheduling jobs;
• Scheduling the correct employees for each job;
• Ensured all racks and shelves in the store were clean, dust free, & easily accessible
• Provided excellent customer service
• Performed all administrative duties;
• Hiring and terminating employees;
• Managed staff payroll, AP/AR, billing, paying invoices, banking, etc.
• Managed 50-100+ incoming calls per day, including returning any missed calls
• Managed emails, and faxes
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Managed day-to-day business operations.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
• Trained and motivated employees to perform daily business functions.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Fostered strong professional network and partnership building skills to connect with quality leads.
• Negotiated contracts with vendors to secure favorable terms for the business.
• Contributed positively to the local community through involvement in various events or charitable organizations.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Implemented effective financial management practices, improving cash flow and profitability.
• Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
• Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
• Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.