Tracy Rodrigue

(Senior Director of IT, August 2018 – February 2022)

• Led migration of e-Commerce and Back Office technologies, resulting in improved efficiency and customer experience.
• Played a key role in executive strategy meetings, contributing to the company's growth and vision.
• Managed IT infrastructure, optimizing network, server, and cloud environments.
• Spearheaded vendor management, procurement, and contract negotiations, ensuring cost-effective solutions.
• Successfully managed a remote call center, sales team, and corporate staff, providing exceptional technical support.
• Led and mentored an internal team, fostering professional growth and a high-performance culture.
• Implemented TrendMicro Vision One Unified Cybersecurity Solution
• Successfully supported implementations of NetSuite ERP and ADP workforce solutions
• Led the implementation of Power BI for internal reporting, enabling real-time data visualization and empowering stakeholders with actionable insights.

• Collaborated with executive leadership to present technology solutions aligning with strategic business goals.
• Developed and presented detailed solution proposals and professional services statements of work.
• Led successful implementation of Microsoft cloud services, driving digital transformation for clients.
• Played a pivotal role in the company's growth by contributing to sales training and client education.
• Collaborated with stakeholders to customize Salesforce and Dynamics365 CRM solutions, ensuring alignment with business needs and improving lead tracking and reporting capabilities.

• Provided executive-level insights on technology solutions and their impact on business outcomes.
• Specialized in the Microsoft stack, remote managed services, and emerging technologies.
• Assisted in project delivery and played a key role in expanding the company's product offerings.
• overseeing daily operations, managing staff, and providing exceptional customer service.
• Vendor Management and Budgeting
• Team Leadership and Training
• Customer Relationship Management
• Project Management
• Pre-Sales Activities and Solution Proposals
• Microsoft Solutions Architecture (Azure, Office 365, Exchange Server, SharePoint, Skype for Business, Teams)

• Designed and implemented network for 5,000 global users, including 182 offices, and 2 data centers
• Designed and implemented Nation-wide Electronic Access Controls and CCTV
• Project Management
• Cisco Route/Switch/VPN, Cisco VOIP
• Exchange
• Provided training, business analytics, planning and implementation for multiple global projects, mergers and acquisitions.
• Directed a global SharePoint implementation, encompassing requirements discovery, business process optimization, analytics integration, user training, and successful system delivery.
• Collaborated with cross-functional teams to deploy Oracle solutions, ensuring seamless integration with existing systems.
• Managed vendor relationships