Open To Work
Tracy Rothstein
Mesa,AZ
Summary
Results-driven Director of Operations with expertise in standard operating procedures, inventory management, and staff training. Committed to enhancing operational efficiency and customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Operations
Pal's Inn Pet Resort
Fountain Hills, Arizona
01.2022 - Current
- Developed and implemented standard operating procedures for efficient facility management.
- Coordinated training programs that enhanced employee skills and improved service quality.
- Oversaw inventory management to maintain sufficient supplies for pet services as well as having a profitable retail section
- Supervised facility maintenance to ensure cleanliness and safety standards.
- Planned and Coordinated updating facility to be a cleaner and safer pet resort for our clients
- Managed daily operations and staff scheduling to ensure seamless service delivery.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed training programs for new employees and existing staff members.
General Manager
Petco Animal Supplies Stores Inc.
Peru, Indiana
10.2018 - 01.2022
- Oversaw daily store operations and ensured compliance with company policies.
- Led recruitment, training, and performance evaluations, fostering a skilled and motivated team.
- Coordinated inventory management, optimizing stock ordering and merchandising for sales enhancement.
- Fostered a positive work environment through effective team communication and collaboration.
- Managed a store with multiple profit departments.
- Oversaw care and maintenance of fish and animals, ensuring optimal health and well-being.
Director of Operations
Pal's Inn Pet Resort
Fountain Hills, Arizona
08.2007 - 10.2018
- Developed and implemented comprehensive Standard Operating Procedures to enhance operational efficiency and ensure consistency across all departments.
- Managed inventory to maintain optimal supply levels for pet services.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Established operational guidelines and identified improvement opportunities to enhance workflow.
- Opened facility, coordinating all aspects for a successful launch.
- Developed and instructed canine obedience classes to enhance training outcomes.
- Achieved recognition for exceptional customer service in Fountain Hills.
General Manager
Boston Market
Mesa, Arizona
03.2004 - 08.2007
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Resolved customer complaints promptly, upholding high quality standards of service delivery.
- Increased catering by ensuring timely and accurate delivery of quality food.
- Delegated work to staff, setting priorities and goals.
- Created schedules and monitored payroll to ensure budget adherence.
- Maintained relationships with Arizona Health Inspectors to make sure the facility was operational in a clean and safe manner for both guests and staff.
Education
Bachelor of Arts - Speech Communication And Theatre
University of Southern Indiana
Evansville, IN06.1991
Skills
- Program development
- Customer relationship management
- Cost control
- Inventory management
- Staff scheduling
- Standard operating procedures
- Training management
- Facility maintenance
Certification
Ordained Animal Chaplain Emerson Theological Institute
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$60000/yr - $200000/yrTimeline
Director of Operations
Pal's Inn Pet Resort
01.2022 - Current
General Manager
Petco Animal Supplies Stores Inc.
10.2018 - 01.2022
Director of Operations
Pal's Inn Pet Resort
08.2007 - 10.2018
General Manager
Boston Market
03.2004 - 08.2007
Bachelor of Arts - Speech Communication And Theatre
University of Southern Indiana