LAUREN TROSTLE
Lake Placid
Summary
Results-oriented operations leader with 15 years of experience across healthcare, education, corrections, and retail. Skilled in leading teams, developing programs, managing projects, and enhancing operational performance. Focused on cultivating strong workplace cultures, fostering employee growth, and driving strategic initiatives to achieve organizational objectives.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Director of Operations
Multi-Location Retail Operations
04.2026 - Current
- Provide operational leadership across multiple retail locations and business units.
- Oversee recruitment, interviewing, onboarding, scheduling, employee development, and workforce planning.
- Develop and implement policies, procedures, training materials, and operational systems.
- Partner with ownership and management teams to align daily operations with strategic objectives.
- Lead organizational improvement initiatives focused on efficiency, communication, accountability, and customer experience.
- Coordinate projects and priorities across departments while supporting leadership decision-making.
Clinical Supervisor and Program Leadership Roles
St. Joseph's Addiction Treatment & Recovery Centers
01.2010 - 04.2026
- Advanced through multiple positions including Clinical Supervisor, Senior Clinical Counselor, Family Services Coordinator, Senior Family Counselor, Family Counselor, Primary Counselor, and PAT Counselor.
- Supervised, trained, coached, and evaluated clinical and support staff.
- Designed, implemented, and improved clinical programming, staff training initiatives, and operational processes.
- Managed employee onboarding, professional development, and performance improvement efforts.
- Facilitated interdisciplinary collaboration and served as a key liaison among internal and external stakeholders.
- Delivered educational presentations, trainings, workshops, and community outreach programs.
- Maintained regulatory compliance, quality assurance standards, and documentation oversight.
- Developed strong relationships with community agencies, legal systems, emergency services, and referral partners.
Independent Contractor / CASAC Instructor
FCI Ray Brook Federal Correctional Institution
01.2018 - 01.2020
- Developed and delivered CASAC educational programming for incarcerated individuals, enhancing their understanding of substance use and recovery within a federal correctional setting.
- Facilitated three-hour classroom sessions twice weekly, ensuring engagement while upholding institutional security standards and professional boundaries.
- Created comprehensive lesson plans, quizzes, and instructional materials to support diverse learning styles and assessment needs.
- Evaluated student performance, monitored progress, and adapted instruction to support learning objectives.
- Demonstrated strong curriculum development, classroom management, communication, and training skills.
Education
Bachelor of Arts - Psychology (Minor: Crisis Counseling)
Liberty University
Lynchburg, VA 01.2012 - 07.2014
Associate of Applied Science - Chemical Dependency Counseling
North Country Community College
Saranac Lake, NY 10.2006 - 10.2008
Associate of Applied Science - Business Management
North Country Community College
Saranac Lake, NY 08.2004 - 07.2006
Skills
- Operations Management
- Project Management
- Program Development
- Strategic Planning
- Process Improvement
- Change Management
- Performance Management
- Compliance
- Vendor Management
- Employee Relations
- Recruitment & Hiring
- Training & Development
- Policy Development
- Stakeholder Engagement
- Team Leadership
- Operational Risk
Certification
- CASAC Level 2
- CPR Certified
Leadership Highlights
- 15+ years of leadership, supervision, training, and program development experience.
- Successfully supervised and mentored multidisciplinary teams.
- Extensive experience developing policies, procedures, educational materials, and operational systems.
- Strong background in project coordination, organizational change, and stakeholder management.
- Experience working within healthcare, corrections, nonprofit, education, and retail environments.
Timeline
Director of Operations
Multi-Location Retail Operations
04.2026 - Current
Independent Contractor / CASAC Instructor
FCI Ray Brook Federal Correctional Institution
01.2018 - 01.2020
Bachelor of Arts - Psychology (Minor: Crisis Counseling)
Liberty University
01.2012 - 07.2014
Clinical Supervisor and Program Leadership Roles
St. Joseph's Addiction Treatment & Recovery Centers
01.2010 - 04.2026
Associate of Applied Science - Chemical Dependency Counseling
North Country Community College
10.2006 - 10.2008
Associate of Applied Science - Business Management
North Country Community College
08.2004 - 07.2006