MacKenzie Robertson
Harpursville,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and customer service skills. Adept at working effectively and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Visions Federal Credit Union
Binghamton, New York
07.2022 - Current
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Maintained accurate records of member interactions and transactions.
Direct Support Professional
Catholic Charities
Binghamton, New York
03.2021 - 11.2022
- Assisted individuals in learning and developing new skills.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities. Included individual finances with spending and saving money.
- Accompanied individuals on outings to promote independence and integration into the community.
Sales Trainee
Scoville-Memo
Sidney, New York
08.2021 - 01.2022
- Worked alongside senior team members to learn related job tasks and roles.
- Supported day-to-day administrative operation, processing financial documents and receiving calls.
- Updated documentation and reports for business records.
- Entered and filed documents and records into accounting system.
Unit Aide
United Methodist Homes
Binghamton, New York
01.2020 - 01.2021
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Worked front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Assisted with the admission process by gathering required financial paperwork from patients and family.
Education
Some College (No Degree) - Business Administration
SUNY Broome Community College
Binghamton, NYSkills
- Financial Transactions
- Customer Service
- Account Management
- Results-oriented
- Quick learner
- Excellent communication
Timeline
Member Service Representative
Visions Federal Credit Union
07.2022 - Current
Sales Trainee
Scoville-Memo
08.2021 - 01.2022
Direct Support Professional
Catholic Charities
03.2021 - 11.2022
Unit Aide
United Methodist Homes
01.2020 - 01.2021
Some College (No Degree) - Business Administration
SUNY Broome Community College
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