Tracy Saffelder
Benton,IL
Summary
Extensive experience in social services with a focus on advocating, coordinating services and managing programs for older adults. Skilled at providing guidance, support and assistance to staff and residents. Strong verbal and written communication skills.
Overview
16
16
years of professional experience
Work History
Social Services Director
Benton Rehabilitation And Healthcare Center
10.2023 - Current
- Evaluated social and family information and assisted in determining a plan for social treatment.
- Communicated with hospitals and followed through with resident referrals, admissions, assessments, care plans and discharge planning process.
- Assisted in providing solutions to residents with social and environmental problems including seeking financial assistance, referrals to community agencies, obtaining resources from community, social and health agencies to meet the needs of the resident.
- Assessed the social, psychological and emotional needs of the resident and coordinated care plan meetings with the family, medical staff and other resident care team members.
- Oversaw the Activity Program and acted as Activity Director when needed.
Community Ombudsman
Shawnee Health Service
08.2021 - 09.2023
- Identified ,investigated and resolved complaints made by, or on behalf of residents in long term care facilities.
- Visited long-term care facilities, monitored conditions and advocated to improve the quality of care and life of residents in long term care facilities.
- Provided information to residents about resident rights, long term care options and made referrals for residents to services in the community.
Aging Benefits Manager/Care Coordinator
Shawnee Health Service
01.2008 - 08.2021
- Assisted older adults with accessing financial assistance programs and community based resources.
- Assessed older adults money management needs, provided monthly budgeting, bill paying and reconciling checking account. Assisted with contacting and intervening with creditors and advocating for older adults regarding their money management needs.
- Provided representative payee services to adults at risk and worked closely with area Social Security Administration offices to ensure the safety of their government benefits.
- Provided care coordination to older adults including referrals to in home and community services and assisted with applying for medical benefits.
- Provided Bridge Care Services by assessing adults in local hospitals, evaluating the level of care needed upon discharge, making referrals as needed and participating in the discharge process.
Education
Bachelor of Arts - Psychology
Southern Illinois University Carbondale
Carbondale, IL05.1996
Skills
- Written and verbal communication
- Client Needs Assessments
- Client Advocacy
- Interviewing skills
Crafting, gardening, painting, DIY Projects
I am very creative and enjoy working with and encouraging others to find their creative side and unique talents.
Timeline
Social Services Director
Benton Rehabilitation And Healthcare Center
10.2023 - Current
Community Ombudsman
Shawnee Health Service
08.2021 - 09.2023
Aging Benefits Manager/Care Coordinator
Shawnee Health Service
01.2008 - 08.2021
Bachelor of Arts - Psychology
Southern Illinois University Carbondale
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