Tracy Sanks
Columbus ,GA
Summary
Dynamic customer service professional with proven expertise at Global Payments, adept at conflict resolution and relationship building. Enhanced customer loyalty through empathetic complaint handling and effective problem resolution. Strong active listening skills complemented by meticulous data entry ensure accurate records and high satisfaction rates. Committed to fostering positive interactions and achieving performance goals.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Global Payments
05.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Assistant Manager
Nursery Rhymes Childcare Inc.
06.1995 - 05.2017
- Directed daily operations to align with performance goals.
- Maintained a clean, safe, and organized center environment to enhance play and learning
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Diploma - Mathematical Sciences
G.W Carver
06.1989
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
Timeline
Customer Service Representative
Global Payments
05.2018 - Current
Assistant Manager
Nursery Rhymes Childcare Inc.
06.1995 - 05.2017
Diploma - Mathematical Sciences
G.W Carver
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