Tracy Schoen
Oconto Falls,WI
Summary
Dedicated professional with experience in customer service, salon operations, and student support. Strong in detail orientation, interpersonal communication, and teamwork, with a record of maintaining positive relationships and keeping daily operations running efficiently.
Overview
27
27
years of professional experience
Work History
Independent Salon Owner/Designer Hairstylist
Self-employeed
Oconto Falls, Wisconsin
03.2000 - Current
- Operated independent salon business, delivering high-quality client services and ensuring customer satisfaction.
- Supervised hair services, retail sales, and front desk operations.
- Oversaw the daily activities of the salon including resolving customer complaints in a timely manner.
- Scheduled appointments and coordinated stylist calendars for smooth workflow.
- Maintained sanitation standards and state compliance across salon work areas.
- Addressed customer concerns promptly to enhance service quality. and resolved service issues with professionalism.
- Promoted salon services through local marketing and client outreach.
- Purchased products, supplies, and equipment from vendors and distributors.
- Analyzed financial statements regularly to identify areas where costs can be reduced or profits increased.
Paraprofessional
Oconto Falls School District
Oconto Falls, Wisconsin
09.2014 - 08.2026
- Provided personalized educational, behavioral, and emotional support to help students achieve academic and personal goals.
- Implemented individualized IEPs to address specific student needs in collaboration with teachers and administrators.
- Supported classroom instruction for Oconto Falls School District students and teachers.
- Monitored student behavior and followed school district discipline procedures.
- Implemented positive reinforcement strategies to encourage desired behaviors among students. to redirect negative behaviors.
- Fostered positive relationships with students, parents, and colleagues to enhance classroom community.
- Communicated student needs with teachers and support staff.
- Provided guidance to students in the classroom setting.
- Communicated and collaborated well with educators from various grade levels.
- Utilized effective communication strategies when interacting with diverse populations.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Maintained organized records, supplies, and classroom work areas.
Education
Associate of Science - Foundation of Teacher Foundation
Northeast Wisconsin Technical College
Green Bay, WI05-2021
Skills
- Client relationship management
- Customer service
- Client relations
- Problem solving
- Detail orientation
- Time management
- Effective communication
- Interpersonal communication
- Team collaboration
- Conflict resolution
- Professional demeanor
Timeline
Paraprofessional
Oconto Falls School District
09.2014 - 08.2026
Independent Salon Owner/Designer Hairstylist
Self-employeed
03.2000 - Current
Associate of Science - Foundation of Teacher Foundation
Northeast Wisconsin Technical College