Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tracy Sharp

Lancaster,TX

Summary

Well-versed in keeping an orderly and clean shop for maximum efficiency. Skilled in testing, diagnosing and fixing issues with diesel equipment and vehicles. Excellent communication, organizational and prioritization skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Diesel Technician 2

U.S. Xpress Inc.
01.2023 - 05.2023
  • Troubleshot systems, traced problems and diagnosed root causes.
  • Performed vehicle lubrication and DOT safety inspections.
  • Inspected Tractors for repair and maintenance needs.
  • Removed components and completed repairs or installed new replacements.
  • Diagnosed mechanical problems for repair or replacement.
  • Performed preventive maintenance on diesel engines, preventing malfunctions.

Customer Service Representative

Premier Truck Group Freightliner North Dallas
06.2022 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed to complete 15 to 20 calls per hour as well as greeting walk-in customers.

Diesel Technician/Lead Technician

Dart Safety Lane
06.2010 - 06.2016
  • Troubleshot systems, traced problems and diagnosed root causes.
  • Removed components and completed repairs or installed new replacements.
  • Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
  • Inspected Tractors/Trailers for repair and maintenance needs.
  • Used specialized tools and equipment to diagnose and repair issues with diesel engines.
  • Handled repairs, replacing broken components and inspecting engines for wear and tear.
  • Conducted full operational compliance inspections before releasing vehicles for use.
  • Collaborated with other mechanics to inspect diesel engines for signs of damage.
  • Executed tune-ups on diesel engines by adjusting valves and setting engine timing.
  • Maintained safe working conditions by keeping shop areas clean and free from unneeded items.

5M Diesel Technician

Swift Transportation
05.2010 - 05.2016
  • Troubleshot systems, traced problems and diagnosed root causes.
  • Performed vehicle lubrication and DOT safety inspections.
  • Inspected Tractors and Trailers for repair and maintenance needs.
  • Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
  • Assessed engines to inform preventive maintenance work.
  • Diagnosed mechanical problems for repair or replacement.
  • Performed preventive maintenance on diesel engines, preventing malfunctions.
  • Handled repairs, replacing broken components and inspecting engines for wear and tear.
  • Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
  • Followed factory and dealership standards to accurately perform repairs according to work order.

Education

No Degree - Automotive Technology

Cedar Valley College
Lancaster, TX
02.1993

Skills

  • Managing Fleet Vehicles
  • Inspection Procedures
  • Vehicle Safety and Maintenance
  • Employee Supervision
  • Brakes and Tires
  • Shop Safety Procedures
  • Diagnosis and Troubleshooting
  • Exhaust Emissions Management
  • Diagnostic Skills
  • Maintenance and Repair

Accomplishments

Completed multiple clinics and training courses on brake systems, a/c-HVAC recovery and parts replacement, Wheel end and seal torquing procedure's, fan hub and coolant systems. In-House dealer training on minor engine repairs and tuning procedures for Paccar, DD13, DD15 and Cummins IXS engines.

Certification

ASE Certification for 609 HVAC recovery systems

Timeline

Diesel Technician 2

U.S. Xpress Inc.
01.2023 - 05.2023

Customer Service Representative

Premier Truck Group Freightliner North Dallas
06.2022 - 12.2022

Diesel Technician/Lead Technician

Dart Safety Lane
06.2010 - 06.2016

5M Diesel Technician

Swift Transportation
05.2010 - 05.2016

No Degree - Automotive Technology

Cedar Valley College

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Tracy Sharp