Tracy Shirk
Fallston,MD
Summary
Detail-oriented office manager with over 35 years of experience in administration. Expertise in maintaining financial records, implementing organizational systems, and delivering exceptional customer service. Committed to enhancing operational efficiency and providing support.
Overview
35
35
years of professional experience
Work History
Substitute Teacher, K-5
Harford County Public Schools
Fallston, MD
09.2016 - Current
- Collaborated with classroom teachers to maintain a positive learning environment.
- Implemented classroom management techniques to ensure student engagement and discipline.
- Developed strong relationships with students, fostering a supportive educational atmosphere.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Office Manager
Allied Telephone & Data Corp.
Fallston, MD
02.2005 - Current
- Developed and maintained office budgets, monitoring expenses to meet financial goals.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Completed bi-weekly payroll for 8 employees.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Administrative Assistant
Sheppard Pratt Hospital
Towson, MD
01.1991 - 01.2005
- Maintained accurate records and documentation, ensuring compliance with hospital policies and regulations.
- Collaborated with cross-functional teams to support special projects, contributing to successful outcomes and service improvements.
- Managed inventory of office supplies, ensuring timely replenishment to meet departmental needs without disruption.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Office Management
CCBC
Baltimore, MDSkills
- Organization and planning
- MS office
- Multitasking and organization
- Relationship building
- Reporting and documenting
- Records management
Timeline
Substitute Teacher, K-5
Harford County Public Schools
09.2016 - Current
Office Manager
Allied Telephone & Data Corp.
02.2005 - Current
Administrative Assistant
Sheppard Pratt Hospital
01.1991 - 01.2005
Office Management
CCBC