Tracy Shoop
Bozrah,CT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
103
103
years of professional experience
1
1
Certification
Work History
Area Supervisior
KASBAC
01.2024 - Current
- Work alongside upper management to meet company goals and develop new strategies to better the company
- Interview, hire, Onboard all new employees
- Build on the profitability of the stores
- Train and develop new employees through a structured training program.
Manager
McDream Enterprises
05.2016 - 07.2108
- Develop a cohesive work schedule
- Manage staff of up to 45 employees, while ensuring company morale is high through meaningful connections
- Training new employees through advanced programming
- Work alongside upper management to meet company goals and develop new strategies to better the company.
Regional Trainer
McDonald's
07.2018 - 01.2024
- Interview, hire, Onboard all new employees
- Work side by side with the store manager to reach monthly goals.
Store Manager
Icing
09.2015 - 12.2015
- Cohesive scheduling
- Ensuring customer experience is above the competition
- Training new employees through advanced programming
- Work alongside senior management to meet company goals.
Store Manager
Hamilton Sunset Corp
03.2013 - 07.2013
- Develop a cohesive work schedule
- Manage staff of up to 50 employees, while ensuring company morale is high through meaningful connections
- Training new employees through advanced programming & training classes
- Work alongside the business owners to meet and exceed company goals.
Assistant Mgr
McDonald's Corporation
05.2011 - 03.2013
- Develop a cohesive work schedule
- Manage staff of up to 55 employees, while ensuring company morale is high through meaningful connections
- Training new employees through training classes that I developed for advancement
- Work alongside upper management to meet company goals and develop new strategies to better the company.
Store Manager
Cumberland Farms
01.2006 - 05.2007
- Develop a cohesive work schedule
- Manage staff of up to 12 employees, while ensuring company morale is high through meaningful connections
- Training new employees through advanced programming
- Work alongside senior management to meet company goals.
Education
Masters Degree - Human Resources
Columbia Southern University
Orange Beach, Alabama03-2025
Bachelors Degree - Business Administration
Nichols College
Dudley, MA01.2019
Associates in Sciences - General Studies/Business
Quinnebaug Valley Community College
Danielson, CT01.1999
Skills
- Continuous improvements
- Sales Tracking
- Quality Control
- Supply chain distribution
- Risk Management
- Company policy implementation
- Employee Performance Management
- Team Management
- Inventory Control
Certification
- Quinnebaug Valley Community College, 2011, Danielson, CT, Medical Office Receptionist, med term, medical office procedures, med billing & coding, excel & word
- Quinnebaug Valley Community College, 1995, Danielson, CT, Certified Nurse Aide
Timeline
Area Supervisior
KASBAC
01.2024 - Current
Regional Trainer
McDonald's
07.2018 - 01.2024
Manager
McDream Enterprises
05.2016 - 07.2108
Store Manager
Icing
09.2015 - 12.2015
Store Manager
Hamilton Sunset Corp
03.2013 - 07.2013
Assistant Mgr
McDonald's Corporation
05.2011 - 03.2013
Store Manager
Cumberland Farms
01.2006 - 05.2007
Bachelors Degree - Business Administration
Nichols College
Associates in Sciences - General Studies/Business
Quinnebaug Valley Community College
Masters Degree - Human Resources
Columbia Southern University
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