Tracy Silvis

I am an accomplished Senior Project Manager dedicated to enhancing processes and ensuring projects are delivered on time. With 16 years of experience in project planning and development, I exceed at collaborating with individuals across all levels of an organization, including stakeholders, customers, and external vendors. I thrive in fast-paced environments where change is a constant factor, and I pride myself on being self-motivated, innovative, and focused on achieving goals. I am skilled in agile and waterfall methodologies, risk management, and stakeholder communication, ensuring projects meet deadlines with precision. I shine in leadership and problem-solving skills with adaptability to drive successful project outcomes.

• ERP Conversion POOLCORP Managed the ERP conversion of a newly acquired company with over 50 locations into POOLCORP’s ERP, Prelude. This project team comprised members from every major department, from accounting to field users from both companies. The project timeline began in December and was required to be completed by the beginning of the season the following year (April 1). This project utilized the traditional PMP methodology.,
• ERP Upgrade POOLCORP Managed the upgrade of Prelude from version 19 to version 21. This project was required to be completed during a three-month window (October 1 - December 31) due to additional projects that were dependent on the upgrade and needed to be in place by the April 1 beginning of the season. The project team consisted of members from every major department of POOLCORP, from Accounting to Field Users. The project was completed on time. The downtime was minimized by the upgrade weekend that was scheduled and communicated to the entire company in advance. Business was not impacted. Over 300 testers were organized to ensure the project was successful and over 2000 pages of testing documentation were captured and signed off on for SOX audit purposes. This project utilized the traditional PMP methodology.,
• Internet Telephony and Call Center Portfolio POOLCORP Managed all Telephony (Wired and IP) and Call Center projects for POOLCORP, which utilized Cisco Call Manager, inContact and Avaya PBX. The Project Management processes were rewritten utilizing Agile/Scrum methods to decrease the amount of time, from 18 months to 4 months, in which projects go live. A total of 128 projects were completed in 2016 where the previous average was 25. The project team consisted of a Project Manager, three technicians, and various third-party groups, as needed.,
• TMS Selection POOLCORP Started the Transportation Management System project, which involved writing the business proposal, working with the Logistics Department in determining requirements, and selecting the final vendor. The actual implementation was moved to another project manager, so I could move on to another large project. This project utilized the traditional PMP methodology.,
• Jive to SharePoint Migration, Upgrade of SharePoint 2010 to 2013, and POOLCORP Branding of SharePoint 2013 POOLCORP Jive is a social collaboration utility that was integrated into the POOLCORP SharePoint 2010 environment, which comprises the POOLCORP Intranet. This was a three-part project that ran in parallel and included the migration of Jive data into SharePoint and the upgrade of SharePoint from 2010 to 2013. The project team consisted of a POOLCORP Project Manager, SharePoint technician, and Server Admin as well as three third-party resources to assist with the data migration from Jive and branding of the new SharePoint environment. This project utilized Scrum methodology. The project timeline began on December 1, 2014, and was required to be completed by December 31, 2014. The total budget for all three projects was $67,473. The total cost of the project was $49,189, which was $18,284 under budget. The main components of the project (migration, upgrade, and branding) were completed on December 17, 2014. The last component was to change the DNS from the old Intranet IP Address to the new one, which was done on December 31, 2014.