IDX, Epic and Microsoft office
Tracy Singleton
Financial Counselor
Danbury,CT
Summary
Knowledgeable Patient Financial Advisor with expertise in screening patient financial backgrounds and developing repayment plans that work with individual requirements. Offering 15 years of healthcare experience and the desire to make a positive impact on patient satisfaction and hospital success.
Overview
17
17
years of professional experience
Work History
Patient Financial Coordinator
Columbia Orthopedic Group
New York, NY
04.2016 - Current
- Counsel all patients on financial details of scheduled surgery.
- Discuss financial and insurance options with patients.
- Negotiate settlements and payment plans.
- Update accounts with latest patients, payment and insurance information.
- Interview patients with financial needs to determine assistance choices.
- Collect all patient payments prior and after surgery.
- Educate patients on the New York / NJ out of network laws.
- Work closely with hospital and anesthesia dept for self-pay estimates.
- Follow-up on surgical claims and collect any remaining balances.
- Document all monetary transactions on spreadsheet for accuracy.
- Attend monthly revenue cycle meeting.
Medical Billing Specialist
Mount Sinai Hospital, Obstetrics And Gynecology
New York, NY
02.2006 - 04.2016
- Reviewed CPT and ICD-10 codes for accuracy and ensure that documentation supported charges.
- Examined patients insurance coverage, deductible, co-insurance and out of pocket max.
- Communicated with patients for unpaid, claims for HMO, PPO and private accounts and delivered follow-up calls.
- Pre-certified medical and ultrasound procedures.
- Trained new employees on multiple medical billing programs and data entry software
- Precisely evaluated and verified benefits and eligibility.
- Identified and resolved patient billing and payment issues.
- Communicated effectively and extensively with insurance companies to get claims finalized.
- Maintained and updated collections tracking spreadsheet to help organize payment information.
Medical Billing Coordinator
Mount Sinai Hospital, Department Of Cardiology
New York, NY
02.2006 - 03.2008
- Reviewed encounters for accuracy
- Posted charges and payments in IDX billing system
- Answered all billing inquires from patients
- Liaised between patients, insurance companies and billing office.
- Collected payments and applied to patient accounts.
- Worked closely with the billing manager to resolve billing issues.
- Prepared billing statements for patients and verified correct coding.
Education
Medical Certificate -
Hostos Community College
A.A.S - undefined
Manhattan Community College
Skills
Health insurance coordination
Professional telephone etiquette
Insurance verifying
Medical insurance
Responsible
Teamwork
Software
Timeline
Patient Financial Coordinator
Columbia Orthopedic Group
04.2016 - Current
Medical Billing Specialist
Mount Sinai Hospital, Obstetrics And Gynecology
02.2006 - 04.2016
Medical Billing Coordinator
Mount Sinai Hospital, Department Of Cardiology
02.2006 - 03.2008
A.A.S - undefined
Manhattan Community College
Medical Certificate -
Hostos Community College