Tracy Skeens
Whitmore Lake,MI
Summary
Dynamic and dedicated professional with a proven track record at Marks Midtown Coney Island, excelling in customer service and multitasking. Recognized for enhancing dining experiences through effective team collaboration and precise order accuracy. Skilled in cash handling and active listening, consistently delivering exceptional service in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Waitress/Cashier
Marks Midtown Coney Island
Ann Arbor, MI
2007 - 11.2025
- Facilitated collaboration with kitchen staff to ensure precise order fulfillment.
- Processed customer transactions and managed to-go orders efficiently.
- Cashier
Call Center / Mailroom
Iha/ Trinity Health
Ann Arbor, MI
06.2005 - 06.2024
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolved problems, improved operations, and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
Education
GED -
Whitmore Lake Highway
Whitmore Lake, MISkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Handling complaints
- Menu recommendations
- Payment processing
- Food running
- Memory retention
- Table setting
- Order accuracy
- Accurate money handling
- Active listening
- Menu memorization
- Table bussing
- Seating arrangements
- Upselling
- Compliance standards
- Reliability and punctuality
- Point of sale systems
Timeline
Call Center / Mailroom
Iha/ Trinity Health
06.2005 - 06.2024
Waitress/Cashier
Marks Midtown Coney Island
2007 - 11.2025
GED -
Whitmore Lake Highway