Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Hi, I’m
Tracy Smith
Akron,OH
Summary
Overview
16
years of professional experience
Work History
Cotter Merchandise and Storage Akron, OH
Customer Service Representative
04.2022 - Current
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
Coleman ProfessionalAkron, OH
Peer Support Specialist
04.2021 - 12.2021
Job overview
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Transported individuals safely to support meetings and medical appointments.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Interacted with family members of individuals and shared information regarding available community support services.
- Provided crisis intervention services to individuals in need of emotional and mental support.
- Actively listened and responded empathetically when interacting with clients.
Akron Auto AuctionAkron, OH
Lot Crew Member
05.2019 - 04.2022
Job overview
- Assisted in the preparation of vehicles for sale, including cleaning and detailing.
- Transported vehicles between dealership lots and other locations as needed.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Directed drivers to parking spots.
- Positioned barricades and gates to maximize traffic flow through parking lot.
- Directed motorists to parking areas or parking spaces with hand signals or flashlights.
- Parked and retrieved automobiles for customers in parking lots, storage garages or new car lots.
- Greeted customers and opened car doors to enhance service.
- Monitored parking area for safety, security and general customer concerns.
- Logged assigned vehicle tags in specified software.
Cotter Merchandise and Storage Akron, OH
Customer Service Representative
03.2013 - 03.2016
Job overview
- Updated Insight system with order specifics and customer details, preferences and billing information.
- Maintained accurate records of inventory
- Processed incoming shipments and ensured that all items were accurately received into our system
- Investigated order discrepancies and resolved any issues quickly and efficiently.
- Tracked shipment progress using various tools such as GPS tracking systems.
- Established and maintained good relations with customers and transport
- Generated warehouse shipping documents, packing lists and invoices.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Examined invoices and shipping manifests for conformity to tariff and customs
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
NICKOSON FINANCIAL GROUPTallmadge, OH
Personal Assistant
02.2012 - 09.2012
Job overview
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Maintained clerical correspondence via email and phone.
- Screened telephone calls and inquiries and directed as appropriate.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Maintained confidential files related to personnel records or other sensitive information.
- Completed basic administrative work and managed household accounts.
Iheartmedia, Clear ChannelCanton, OH
Receptionist
12.2007 - 02.2012
Job overview
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Worked with advertisers to plan and implement successful advertising campaigns.
- Maintained daily program logs to provide information on broadcast elements
Education
East High School Akron, OH
High School Diploma
06.1999
University Overview
Skills
- Call Management
- Paperwork Processing
- Complaint Resolution
- Account Updating
- Inbound and Outbound Calling
- Appointment Scheduling
- Data Entry
- Data Collection
- Multi-Task Management
- Customer Relations
- Positive and Professional
Timeline
Customer Service Representative
Cotter Merchandise and Storage
04.2022 - Current
Peer Support Specialist
Coleman Professional
04.2021 - 12.2021
Lot Crew Member
Akron Auto Auction
05.2019 - 04.2022
Customer Service Representative
Cotter Merchandise and Storage
03.2013 - 03.2016
Personal Assistant
NICKOSON FINANCIAL GROUP
02.2012 - 09.2012
Receptionist
Iheartmedia, Clear Channel
12.2007 - 02.2012
East High School
High School Diploma
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