Sandra Smith
Laurel,DE
Summary
Results-driven Collections Specialist known for high productivity and efficient task completion. Specialize in negotiation, debt recovery strategies, and regulatory compliance. Excel in communication, problem-solving, and empathy to navigate complex situations and achieve positive outcomes. Committed to maintaining professionalism and integrity in challenging environments.
Overview
15
15
years of professional experience
Work History
Collections Specialist II
M & T Bank, Formerly Partners Trust
Millsboro, DE
02.2010 - Current
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Contacted customers with delinquent accounts to solicit payment.
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- I take overflow calls from repossession department when they are busy.
- I take care of calling customers who want settlements and call dealerships for payoffs. I also work Web Assistance Portal on a daily basis.
Education
High School Diploma -
Cape Henlopen High School
Lewes, DE06-1989
Skills
- Goal-oriented mindset
- History research
- Delinquency prevention
- Payment plan management
- Billing problem resolution
- Customer research
- Great organizational skills
- Active listening
- Time management
References
References available upon request.
Timeline
Collections Specialist II
M & T Bank, Formerly Partners Trust
02.2010 - Current
High School Diploma -
Cape Henlopen High School
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