Monecka Showers
River Ridge,LA
Summary
Results-driven collections professional with expertise in conflict resolution and training development. Proven ability to negotiate payment arrangements while maintaining customer satisfaction and fostering team growth through effective shadowing and guidance. Results-driven Collections Representative adept at maintaining high levels of productivity and efficiency in managing tasks. Skilled in negotiation, communication, and time management, ensuring prompt resolution of outstanding debts. Excel in conflict resolution, empathy, and active listening, facilitating positive outcomes in challenging situations.
Overview
19
19
years of professional experience
Work History
First Party Collections Representative II
Service Corporation International
Jefferson, Louisiana
05.2023 - Current
- Delivered exceptional customer service on collection and customer care calls, enhancing customer satisfaction and fostering positive relationships.
- Demonstrate exceptional problem-solving abilities in addressing complex collection scenarios while maintaining calm professional demeanor
- Negotiate credit extensions and waivers when necessary.
- Process payments, communicate payment arrangements for past-due balances
- Responded quickly to customer questions about account status.
- Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Documented collection progress details to maintain accurate records and facilitate effective follow-up actions.
- Assist in training and development of new team members by shadowing and sharing different collection strategies and techniques
Patient Service Specialist
Priority Healthcare
Gretna, Louisiana
05.2022 - 05.2023
- Greeted patients and managed check-in processes for appointments.
- Coordinated with healthcare providers to schedule patient visits efficiently.
- Processed patient information using electronic health record systems accurately.
- Processed payments from patients, including cash, check, or credit card transactions.
- Communicated financial obligations to patients and collected fees at time of service.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Referral Coordinator
Our Community Health
Gretna, Louisiana
06.2021 - 05.2022
- Managed appointment scheduling and follow-ups to ensure timely patient care.
- Coordinated patient referrals to specialists and services within community health network.
- Maintained accurate patient records using electronic health record systems.
- Communicated with healthcare providers to streamline referral processes and improve access.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Communicated with patients with compassion while keeping medical information private.
- Resolved issues arising during the referral process, including insurance denials and appointment scheduling conflicts.
- Managed daily patient referrals daily through multi-line telephone system and logging
Wire & Accounting Clerk, Vault Bank Teller, CSR
Gulf Coast Bank & Trust Company
Metairie, Louisiana
09.2007 - 06.2021
- Built positive customer connections through courteous, approachable interactions.
- Delivered strong customer service by remaining professional and friendly during each transaction.
- Processed stop payments, check orders, and other special customer requests.
- Supported teller team during busy periods to keep service moving smoothly.
- Found transaction discrepancies when debits and credits did not match.
- Managed cash inventory and distributed cash to tellers and ATMs.
- Processed large deposits, shipments, and cash orders.
- Maintained currency movement logs and followed strict rules and regulations.
- Used strong basic math and problem-solving skills to support daily work.
Education
Health Care Administration
Blue Cliff College
LA06-2025
Skills
- Payment processing
- Account reconciliation
- Collection strategy
- Negotiation techniques
- CRM software
- Customer relationship management
- Conflict resolution
- Training development
- Customer research
- Goal-oriented mindset
Timeline
First Party Collections Representative II
Service Corporation International
05.2023 - Current
Patient Service Specialist
Priority Healthcare
05.2022 - 05.2023
Referral Coordinator
Our Community Health
06.2021 - 05.2022
Wire & Accounting Clerk, Vault Bank Teller, CSR
Gulf Coast Bank & Trust Company
09.2007 - 06.2021
Health Care Administration
Blue Cliff College