Tracy Spencer Gilmore
Lancaster,TX
Summary
To become gainfully employed with a company that will allow me to grow either in a funeral home or office assistant, customer service field being as I have worked in customer service field for well over 20 years.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Import/Export Agent
IK Hoffman/ Lufthansa Airlines
11.2023 - Current
- Assist truckers with exports and imports being processed through Lufthansa Airlines for various companies. All while giving excellent customer service to drivers as well as customers on the phone and via email.
Customer Service Representative
The Home Depot
11.2021 - Current
- Par time customer service desk processing returns and refunds also keeping up with inventory, also placing orders online and running cash register.
Inbound/export admin
Danner's Incorporated
10.2021 - 10.2023
- Basically inbound and export freight through various airlines and ships traveling through the Houston Ship Channel
Certified Crematory Operator
Service Corporation Incorporated
04.2019 - 12.2019
- Assist Funeral Directors in cremating individuals with the highest respect to the living and their deceased loved one. Included in my daily activities, I have to check paperwork for accuracy, permits, personal items. Interact with families when coming in for witness cremations and all the emotions involved in the process.
Mem Clerk/ Provisional Funeral Director
Service Corporation Incorporated
05.2011 - 04.2019
- Assist the funeral directors by gathering all the information from families for the obituary, genealogy, the pictures for the slide show, and prepare all information for the service folders, take messages, contact the consulate, write border letters as well as casket and dress the decedents. Also filled in for dispatcher and front desk at funeral home.
Senior Pharmacy Technician
Power Center Pharmacy
12.2009 - 05.2011
- Assist the pharmacist by typing medication labels, filling medications, counting medications, billing insurance dealing with all insurance billing problems and processes, inventory control of drugs on hand and audits from various insurance companies, and running cash register.
Education
Masters - Sociology
University of Houston
Houston, TX01.2019
Associate's degree - Mortuary Science
Commonwealth School of Mortuary Science
Houston, TX12.2013
Diploma - undefined
E.E.S Allied Health School of Pharmacy Technician
Houston, TX11.1998
Diploma - undefined
M.B. Smiley High School
Houston, TX01.1992
Skills
- Customer service (10 years)
- Switchboard (5 years)
- Typing (10 years)
- Scanner (8 years)
- Excel (10 years)
- Word (10 years)
- Multitasking (10 years)
- Problem solving (10 years)
- Communications
- Microsoft Excel
- Receptionist
- Multi-line Phone Systems
- Medical Terminology
- Word Processing
- Sales Experience
- Microsoft Word
- Sales Support
- Medical Billing
- Administrative Experience
- Food Safety
- Insurance Verification
- Pharmacy Technician Experience
- Order Entry
- Computer Operation
- Microsoft Powerpoint
- SharePoint (7 years)
- Quality Assurance
- Medical Office Experience
- Documentation review
- Microsoft Office
- English
- Customer service
- Clerical experience
- Front desk
- Order entry
- Cash handling
- Cash register
- Windows
- Google Suite
- Software troubleshooting
- Freight
- Accounting
- Forklift
- Industrial equipment
- Heavy lifting
- Mechanical knowledge
- Funeral directing
- Computer skills
- Anatomy knowledge
- International trade expertise
- Logistics software proficiency
- Supply chain coordination
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Certification
- Driver's License
- July 1992 to July 2028
Additional Information
- Skills
- Customer Service Skills Various Computer Programs typing, fax machine, scanner, email, switchboard, multitasking office and problem solving Microsoft, Word, Excel, MPAC
Timeline
Import/Export Agent
IK Hoffman/ Lufthansa Airlines
11.2023 - Current
Customer Service Representative
The Home Depot
11.2021 - Current
Inbound/export admin
Danner's Incorporated
10.2021 - 10.2023
Certified Crematory Operator
Service Corporation Incorporated
04.2019 - 12.2019
Mem Clerk/ Provisional Funeral Director
Service Corporation Incorporated
05.2011 - 04.2019
Senior Pharmacy Technician
Power Center Pharmacy
12.2009 - 05.2011
Masters - Sociology
University of Houston
Associate's degree - Mortuary Science
Commonwealth School of Mortuary Science
Diploma - undefined
E.E.S Allied Health School of Pharmacy Technician
Diploma - undefined
M.B. Smiley High School
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