Tracy Story
Tampa
Summary
Dynamic Director of Operations with over a decade of experience optimizing multi-site projects. Proven track record in enhancing production efficiency, reducing costs, and driving team performance through strategic workflow improvements.
Overview
14
14
years of professional experience
Work History
Director of Operations
Spicola Construction
Tampa
08.2025 - Current
- Spearheaded cross-functional operations, supervised project implementation, optimized workflow systems, coordinated vendor management, and facilitated company-wide process enhancements and reporting to drive operational excellence.
- Oversaw daily operations for construction projects across multiple sites, ensuring adherence to timelines and quality standards.
- Coordinated project schedules and resource allocation, resulting in timely completion of projects and effective use of resources.
- Managed vendor relationships to ensure quality materials and services.
Director of Operations
Roofing.co of America
St. Petersburg
01.2024 - 08.2025
- Directed operational strategy for production planning and team leadership.
Oversaw cross-functional coordination to enhance collaboration and efficiency.
Led process improvement initiatives to streamline workflows and reduce costs. - Directed operational strategy for production planning and team leadership.Oversaw cross-functional coordination to enhance collaboration and efficiency.Led process improvement initiatives to streamline workflows and reduce costs.
- Resolved customer service issues promptly, contributing to sustained high levels of customer satisfaction.
- Monitored compliance with applicable laws, regulations, and industry standards.
Estimator
Estimating Pros, LLC
01.2021 - 01.2024
- Analyzed project specifications to prepare accurate cost estimates.
- Reviewed blueprints and drawings for material and labor requirements.
- Utilized estimating software to accurately calculate quantities and costs, enhancing precision in bidding processes.
- Created detailed bid proposals for client presentations and negotiations, effectively communicating value and project scope.
- Developed project estimates and budgets, collaborating with clients and contractors to ensure alignment with project goals and timelines.
Project Coordinator
Restore Pro Reconstruction
01.2019 - 01.2021
- Coordinated construction projects, managing timelines and budgets to ensure successful delivery and client satisfaction.
- Conducted risk assessments to proactively identify and address potential project challenges.
- Implemented process improvements to enhance workflow efficiency in projects.
- Organized site inspections to evaluate project progress and adherence to quality standards.
- Managed documentation for project compliance and regulatory requirements.
Director of Operations
Florida Forever
Tampa
01.2016 - 01.2019
- Directed the operations and logistics of a multi-million dollar business.
- Directed operations and developed staff while implementing workflow optimization strategies to enhance efficiency.
- Identified process improvement opportunities, leading to increased productivity.
- Successfully improved employment turnover through creating incentive and training programs.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Prepared detailed reports outlining operational results on a regular basis.
Director of Operations
Gale Force Roofing
Brandon
01.2012 - 01.2016
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed daily operations of large staff across multiple departments.
- Developed operational policies to enhance workflow efficiency.
- Analyzed project budgets to control costs and optimize resources.
- Supervised operations, refined processes, and ensured timely project delivery.
- Ensured compliance with applicable laws, regulations, industry standards.
Education
B.S. - Business Management
Texas A&M
College Station, TX01-2012
High School Diploma -
Gulf Coast High School
Naples, FL01-2002
Skills
- Project management
- Operational strategy
- Process optimization
- Operational efficiency
- Cost management
- Risk mitigation
- Risk assessment
- Vendor relations
- Problem solving
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Director of Operations
Spicola Construction
08.2025 - Current
Director of Operations
Roofing.co of America
01.2024 - 08.2025
Estimator
Estimating Pros, LLC
01.2021 - 01.2024
Project Coordinator
Restore Pro Reconstruction
01.2019 - 01.2021
Director of Operations
Florida Forever
01.2016 - 01.2019
Director of Operations
Gale Force Roofing
01.2012 - 01.2016
B.S. - Business Management
Texas A&M
High School Diploma -
Gulf Coast High School