Tracy Sudderth
Louisville,TN
Summary
Experienced Manager with a demonstrated history of working in the restaurant industry. Skilled in training, customer service, time management, team building, and result oriented. I have the ability to problem solve both short and long term. I believe in keeping others motivated to achieve great results.
Overview
37
37
years of professional experience
Work History
Area Manager
Bojangles' Restaurants
05.2023 - Current
- Trained and mentored staff to cultivate leadership skills.
- Increased team performance by implementing targeted training programs.
- Conducted market analysis to inform strategic planning.
- Managed budgets to align with organizational goals.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Training Manager
Bojangles Restaurant
06.2018 - 06.2022
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Analyzed training needs to develop new programs or modify and improve existing.
- Organized manuals, multimedia visual aids and other educational materials to aid training.
- Conducted needs assessments using variety of methods to identify and prioritize developmental needs.
- Offered specific training programs to help workers generalized and job-specific abilities.
- Mentored team members to succeed and advance within department and company.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Presented training information via role playing, simulations and team exercises.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Designed and facilitated workshops for emerging leaders to enhance capabilities.
- Managed new employee orientation training process for more than [Number] employees each year.
Area Director
Bojangles' Restaurants
03.2017 - 06.2018
- Maintained strong leadership team by developing new supervisors from within and motivating success.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Informed decision making by collecting data and analyzing reports.
Training General Manager
Bojangles' Restaurants
04.2015 - 03.2017
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
Restaurant Training Manager
Krystal Restaurant
04.2000 - 04.2015
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
District Manager
Krystal Restaurant
01.2010 - 01.2012
- Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
General Manager
Hardees Resturant
06.1988 - 04.2000
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Trained employees on duties, policies and procedures.
- Recruited, trained and empowered employees to achieve key performance indicators.
Education
Business Administration
Rice Business Technical School
Knoxville, Tennessee1985
High School Diploma -
Alcoa High School
Alcoa, TN06.1982
Skills
- New Employee Training
- Management Team Development
- Strategic Thinker
- Customer Service
- Relationship Building
- Staff Development
- Detail-Oriented
- Decision Making
- Sales Leadership Development
- Classroom Training
- Training Program Development
- Instructor Training
- Operations management
- Goals and performance
Founder of Girls You Glow
Empowering Young Girls 8-17 years of age to grow into future Women of Excellence.
- Building Self Esteem, Confidence , and valuing Sisterhood.
- Setting and Achieving goals
- Teaching important of giving back to community.
- Encouraging them tounderstanding the importance of knowing who they are.
Timeline
Area Manager
Bojangles' Restaurants
05.2023 - Current
Training Manager
Bojangles Restaurant
06.2018 - 06.2022
Area Director
Bojangles' Restaurants
03.2017 - 06.2018
Training General Manager
Bojangles' Restaurants
04.2015 - 03.2017
District Manager
Krystal Restaurant
01.2010 - 01.2012
Restaurant Training Manager
Krystal Restaurant
04.2000 - 04.2015
General Manager
Hardees Resturant
06.1988 - 04.2000
High School Diploma -
Alcoa High School
Business Administration
Rice Business Technical School
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