Tracy Taylor
Indianapolis,IN
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
DMC Insurance
Fishers, IN
08.2024 - Current
- Managed daily office operations, ensuring efficient workflow and organization.
- Assisted in scheduling appointments and coordinating meetings for team members.
- Maintained accurate records of client interactions and insurance policies using CRM software.
- Prepared and distributed internal communications, enhancing team collaboration.
- Handled customer inquiries via phone and email, delivering timely responses to enhance satisfaction.
Order Management Specialist
Nanosonics
Fishers, IN
10.2021 - 08.2024
- Processed and tracked customer orders using ERP systems to ensure timely fulfillment.
- Coordinated order modifications and cancellations, maintaining accurate records in CRM software.
- Communicated with cross-functional teams to resolve order discrepancies and improve service levels.
- Analyzed order patterns to identify areas for process optimization and efficiency gains.
Patient Access Representative
Ascension Urgent Care
Indianapolis, IN
09.2020 - 09.2021
- Coordinated patient check-ins and registration processes to enhance operational efficiency.
- Verified insurance information and collected co-payments to streamline billing procedures.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
Education
High School Diploma -
Lawrence North
Indianapolis, INSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Computer proficiency
- Filing
- Clerical support
- Documentation and recordkeeping
Timeline
Administrative Assistant
DMC Insurance
08.2024 - Current
Order Management Specialist
Nanosonics
10.2021 - 08.2024
Patient Access Representative
Ascension Urgent Care
09.2020 - 09.2021
High School Diploma -
Lawrence North