Tracy Taif
Rochester,NH
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Store Leader
Ocean State Job Lots
Ossipee, NH
05.2024 - Current
- Evaluated employee performance regularly and provided feedback to enhance productivity levels.
- Increased sales by optimizing in-store promotional strategies.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled returns and exchanges according to company policies.
- Enforced loss prevention measures such as monitoring CCTV cameras and conducting bag checks at exits.
- Supervised work of cashiers, training new team members and monitoring performance.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Reviewed merchandise displays regularly to ensure proper placement of products according to company standards.
- Assisted in the development of strategies for increasing customer satisfaction and sales performance.
- Created successful plans to maximize profits and reduce loss.
- Answered store and merchandise questions and led customers to wanted items.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Measured goal achievement by recording daily cash flow, reviewing sales reports and producing financial statements.
- Kept store properly maintained to specific corporate standards.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Recorded quantities of damaged, faulty or expired items in product reports.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Analyzed financial data to identify areas of improvement within the store's budgeting process.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Adhered to safety protocols when handling hazardous materials or equipment.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
- Provided guidance and leadership to store team members.
- Coached employees to help each reach true potential and expand skill sets.
- Ensured accuracy of weekly payroll records by verifying hours worked by employees against timecards.
- Maintained records related to sales for store management.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained open door policy to help employees feel comfortable voicing concerns.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Developed and implemented plans for daily operations, including inventory management, staffing and scheduling.
- Ticketed, arranged and displayed merchandise to promote sales.
- Resolved customer complaints in a professional manner.
- Conducted regular audits of cash handling practices to ensure adherence to company policies.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Sales Manager
Ulta Salon and Cosmetics
Newington, NH
05.2022 - 05.2024
- Resolved customer complaints regarding sales and service.
- Collaborated with marketing team to create promotional materials for target customers.
- Established relationships with key clients, while maintaining existing customer base.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Coached, developed and motivated team to achieve revenue goals.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Performed sales consultations and educated clients on products and services.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Created and presented monthly reports to management on sales performance.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Directed and coordinated products, services and sales activities.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
ASM Sales and Operations
Lowes Home Improvment
Rochester, NH
11.2014 - 04.2022
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Updated and maintained databases with current information.
- Operated a variety of machinery and tools safely and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Some College (No Degree) -
St Anselm College
Manchester, NHSkills
- Employee training
- Visual merchandising
- Inventory management
- Customer service
- Sales optimization
- Loss prevention
- Team building
- Product placement
- Performance evaluation
Timeline
Assistant Store Leader
Ocean State Job Lots
05.2024 - Current
Sales Manager
Ulta Salon and Cosmetics
05.2022 - 05.2024
ASM Sales and Operations
Lowes Home Improvment
11.2014 - 04.2022
Some College (No Degree) -
St Anselm College