Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tracy Terry

Stockbridge,WI

Summary

Results-driven technology professional with extensive experience in service delivery, system administration, and technical support. Demonstrates strong problem-solving skills and a proven ability to optimize user experience performance across projects. Adept at collaborating with cross-functional teams to enhance organizational efficiency and achieve business goals. Committed to ongoing professional development and staying abreast of industry advancements.

Overview

6
6
years of professional experience

Work History

Associate Director

Verizon Wireless
Alpharetta, GA
12.2023 - Current
  • Optimized frameworks and planning strategies for long-term success.
  • Streamlined workflow to achieve a 92% customer satisfaction score across operational improvements and lower costs.
  • Coordinated efforts with various departments to achieve system harmony.
  • Evaluated client behaviors to spot areas for product and service improvements.
  • Continually monitored progress in information technology systems and applications

Sr. IT Manager

Verizon Wireless
Alpharetta, GA
01.2021 - 12.2023
  • Analyzed organizational technologies for improvement recommendations.
  • Implemented enhancement initiatives resulting in KPI targets exceeding 85%.
  • Assessed and sanctioned project blueprints ahead of rollout.
  • Delivered comprehensive instruction on the effective utilization of technology tools.
  • Leveraged digital solutions for streamlining processes and boosting customer support capabilities.

IT Manager

Verizon Connect
Atlanta, GA
09.2018 - 01.2021
  • Delivered technical and operational support for international projects.
  • Ensured seamless operation of enterprise systems like Saviynt, ServiceNow, Okta, Google Workspace Enterprise, and Active Directory.
  • Summarized analytical data, and made recommendations based on findings.
  • Analyzed trends and patterns related to SLA performance.
  • Partnered with vendors to optimize issue-management processes, achieving a 33% improvement in turnaround times.

Education

Bachelor of Science - Technical Management Networking

DeVry University
Atlanta, GA

Associate of Science - Network Administration

DeVry University
Columbus, OH

Skills

  • Strategic Direction
  • Effective Stakeholder Engagement
  • Project Execution
  • Technical Deployment
  • Onboarding and training
  • Employee Performance Assessments

Accomplishments

Emory Continuing Education

  • Project Management courses to learn the art of managing project in Agile and Waterfall.

Timeline

Associate Director

Verizon Wireless
12.2023 - Current

Sr. IT Manager

Verizon Wireless
01.2021 - 12.2023

IT Manager

Verizon Connect
09.2018 - 01.2021

Bachelor of Science - Technical Management Networking

DeVry University

Associate of Science - Network Administration

DeVry University

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Tracy Terry