Tracy Thompson
West Jefferson
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
Work History
Senior Applications Specialist
Konica Minolta Healthcare America
Garner, NC
03.2012 - Current
- Led application of software to enhance healthcare application efficiency.
- Developed training manuals for staff, improving user competency with application.
- Collaborated with cross-functional teams to identify and resolve application-related challenges. Including Research and development, technical support and field service installation.
- Conducted system upgrades and maintenance to ensure optimal performance of applications.
- Identified opportunities for process improvements, resulting in more efficient workflows within the application team.
- Assisted sales teams with technical presentations and demonstrations, helping secure new business opportunities by showcasing product benefits to prospective clients accurately.
- Mentored new applications specialist, contributing to a higher level of team expertise and overall productivity.
- Maintained detailed documentation of application features and functions utilized at each site, facilitating smooth knowledge transfer between team members.
Diagnostic Radiologic Technologist
Ohio Health Systems
Columbus, OH
11.2014 - Current
- Operated advanced imaging equipment, ensuring optimal quality and patient comfort during procedures.
- Maintained compliance with safety protocols, enhancing patient protection during diagnostic processes.
- Trained junior technologists on best practices and efficient workflow techniques.
- Conducted quality assurance checks on imaging equipment to ensure reliability and precision in diagnostics.
- Enhanced patient comfort by providing clear explanations of imaging procedures and answering any questions.
- Achieved high levels of patient satisfaction through compassionate care and timely completion of imaging studies.
- Reduced patient wait times by efficiently managing daily schedules and prioritizing urgent cases.
Computerized Tomography Technologist
The Ohio State Wexner Medical Center
Columbus, OH
04.1999 - 03.2012
- Utilized advanced medical technologies to enhance patient care and operational efficiency.
- Developed scanning protocols for staff on Siemens C.T. systems and equipment, ensuring optimal usage.
- Collaborated with multidisciplinary teams to streamline patient care and improve service delivery. Especially during biopsies, aspirations, and emergency care.
- Both reported and performed troubleshooting of technical issues, minimizing downtime and maintaining service continuity.
- Conducted regular quality phantom testing of technology performance, driving continuous improvement initiatives.
- Mentored junior team members to enhance their technical skills and improve overall team productivity.
Education
Bachelor of Science - Medical Radiologic Technology
The Ohio State University
Columbus, OH08-1995
Associate of Applied Science - Radiologic Technology
Central Ohio Technical COllege
Newark, OH10-1991
Skills
- IT troubleshooting
- Application integration
- Software development
- Performance optimization
- Teamwork and collaboration
- Customer service
- Problem-solving
- Support documentation
- Application installations
Timeline
Diagnostic Radiologic Technologist
Ohio Health Systems
11.2014 - Current
Senior Applications Specialist
Konica Minolta Healthcare America
03.2012 - Current
Computerized Tomography Technologist
The Ohio State Wexner Medical Center
04.1999 - 03.2012
Bachelor of Science - Medical Radiologic Technology
The Ohio State University
Associate of Applied Science - Radiologic Technology
Central Ohio Technical COllege