Tracy Toney
Los Angeles,CA
Summary
Dynamic leader with extensive experience at UFCW Trust Fund, excelling in training and mentoring teams. Proven track record in operational planning and enhancing customer service, ensuring accuracy in eligibility processes. Skilled in assignment delegation and staff management, fostering collaboration across departments to achieve organizational goals.
Overview
22
22
years of professional experience
Work History
Supervisor of Eligibility and Enrollment Depts
UFCW Trust Fund
6425 Katella Ave Cypress CA 90630
04.2022 - Current
- Supervise Dept Head,Dept Lead, Eligibility, Enrollment, Departments. Provide support,leadership coaching and feedback to develop multiple teams.
- Oversee day to day operations, maximizing efficiency and excellent customer service to Participant's, Retirees, Fund staff,Locals and vendors.
- Manage workflow of team assist with changes to rules, practices and policies as required from collective bargaining agreements and business needs.
- Ensure accuracy and thoroughness of enrollment and eligibility documents.
- Respond to escalated participants inquiries.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
- Manage requests from other departments and/or external entities.
Eligibility Department Head
UFCW Trust Fund
6425 Katella Ave Cypress CA 90630
11.2003 - 04.2022
- Oversee Eligibility and COBRA team,ensure proper team coverage.
- Attendance,Monitor calls and productivity in real time.
- Answer call/questions from and outside vendors with Manager and Assist Manager and relate departmental changes to learn.
- Communicate interface across multiple departments as necessary. Work closely with Enrollment Dept Head and Clerks regarding issues that are work related.
- Lead by example and support team with transparency. Ensure we are giving excellent customer service to our participants. Counsel and discipline when needed.
Education
Associate of Arts -
El Camino College
Torrance, CASkills
- Training and mentoring
- Operational Planning
- Assignment delegation
- Staff management
- Customer service
Timeline
Supervisor of Eligibility and Enrollment Depts
UFCW Trust Fund
04.2022 - Current
Eligibility Department Head
UFCW Trust Fund
11.2003 - 04.2022
Associate of Arts -
El Camino College