Tracy Touris
Tonawanda
Summary
Professional activity management professional equipped to excel in organizing and executing engaging programs. Proven ability to adapt to changing needs and foster collaboration within teams. Strong skills in event planning, communication, and participant engagement. Consistently focuses on achieving impactful results, ensuring all activities are well-coordinated and meet high standards.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2026
2026
years of professional experience
Work History
Activity Coordinator Connect 55+
Clover Management Group
Wheatfield,NY
2022 - Current
- Coordinated diverse activities and events to enhance community engagement and participation.
- Developed and implemented activity schedules, ensuring alignment with organizational goals.
- Collaborated with team members to plan and execute successful programs and workshops.
- Managed participant communications, providing timely updates and information for events.
- Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
- Maintained and ordered supplies for activities.
- Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
- Evaluated program effectiveness through regular feedback sessions, making necessary adjustments to enhance future experiences.
- Managed budgets and resources efficiently, enabling high-quality events without exceeding allocated funds.
- Optimized use of available spaces by carefully considering capacity limits and redesigning layouts as needed for various activities.
- Evaluated participant progress over time, adjusting programming and support levels accordingly to ensure continued growth and development.
Customer Service Specialist
Doodle Bugs! Children’s Centers
2012 - 2022
- Actively recruit new clients through e-mail, phone calls, and personal visits
- Offer follow-up assistance to clients, ensure complaints are resolved
- Measure retention of clients
Education Specialist
Child Care Resource Network
01.2009 - 01.2011
- Manage Directors as Leaders group creating discussion content and planning training and educational events for childcare directors
- Design and provide new trainings covering a variety of topics, serving over 2000 area educators
- Use multiple adult-learning principles to conduct successful training programs: actively engaging participants through discussion and activities, addressing learners’ experience, ideas, feelings, and needs, and valuing their feedback and contributions
- Understand client learning objectives and develop training to match identified needs
- Develop and review learning metrics
- Create advertising for upcoming trainings and ensure all direct mailings are appropriate, timely, and thorough
- Ensure learning is applied and reinforced through practice and precise, personalized feedback
- Streamline registration and scheduling processes; offer flexible trainings to fit client needs
Training Specialist
United Way of Buffalo & Erie County
01.2005 - 01.2009
- Design and provide new trainings
- Effectively communicate program expectations across the organization
- Responsible for personnel decisions to maintain proper staffing levels
- Keep staff motivated and on-task throughout duration of project
Child Care Director
The Gloria J. Parks Community Center
01.1999 - 01.2000
- Responsible for enrolling families
- Hire and maintain appropriate staffing levels; ensure correct teacher: child ratios
- Manage staff development and training
- Manage Erie County Dept. of Social Services contract
- Collect, account for, and deposit payments
- Order classroom materials and food while working with contracted vendors
- Oversee community events
Education
B.S. - Elementary Education
Buffalo State College
01.1993
Skills
- Project/Event Management
- Professional trainings, presentations, workshops, seminars
- Customer/Client Relations
- Communication and organization
Timeline
Education Specialist
Child Care Resource Network
01.2009 - 01.2011
Training Specialist
United Way of Buffalo & Erie County
01.2005 - 01.2009
Child Care Director
The Gloria J. Parks Community Center
01.1999 - 01.2000
Activity Coordinator Connect 55+
Clover Management Group
2022 - Current
Customer Service Specialist
Doodle Bugs! Children’s Centers
2012 - 2022
B.S. - Elementary Education
Buffalo State College