Tracy Truong, LVN
San Francisco,United States
Summary
Compassionate Case Manager with 2 months of experience with a background as a versatile LVN Supervisor with 3.5 years of experience acting as nursing leader, operational problem-solver and conflict manager. Well-versed in working with diverse patient conditions. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Clinical Case Manager
Atherton Park Post Acute
02.2024 - Current
- Improved patient outcomes by developing and implementing comprehensive case management plans.
- Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
- Reduced hospital readmission rates by conducting thorough patient assessments and providing appropriate resources and support for post-discharge care.
- Increased patient satisfaction by establishing strong rapport, actively listening to concerns, and addressing issues in a timely manner.
- Conducted regular follow-ups with patients to monitor progress, adjust treatment plans as needed, and provide ongoing support.
- Educated patients on self-care strategies and preventative measures to improve overall health outcomes and reduce the need for future interventions.
- Empowered patients to take an active role in their own care by providing education on available resources, rights, and responsibilities within the healthcare system.
- Utilized evidence-based practices to inform decision-making processes and optimize case management outcomes for diverse patient populations.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
Nurse Unit Manager
Atherton Park Post Acute
04.2022 - 02.2024
- Improved patient satisfaction by implementing efficient nursing unit processes and protocols.
- Optimized staff performance through comprehensive training and development programs.
- Streamlined nurse scheduling, ensuring adequate coverage for all shifts while minimizing overtime costs.
- Enhanced the quality of care provided to patients by creating a supportive and collaborative team environment.
- Maintained accurate documentation of patient information, treatment plans, and progress notes in electronic medical records systems.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Enhanced patient care by conducting thorough admission assessments and developing individualized care plans.
- Streamlined the admissions process for increased efficiency, with detailed documentation and timely communication to interdisciplinary team members.
- Collaborated with physicians and other healthcare providers to ensure comprehensive care for new patients upon admission.
LVN Supervisor
Sunnyvale Post Acute Center
11.2021 - 03.2022
- Monitored, tracked and conveyed over 50 important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
- Assisted with admissions, appointments, transfers and discharges.
- Evaluated patients to identify and address wounds, behavioral concerns
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Performed routine evaluations of each patient's status, needs and preferences.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Monitored nursing care, patient assessment processes and treatment implementations.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
LVN Charge Nurse
Sunnyvale Post Acute Center
11.2021 - 03.2022
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
- Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
- Updated patient medical records with services provided, health conditions and response to treatments using MatrixCare
- Assembled and used equipment such as catheters, tracheotomy tubes or oxygen suppliers to effectively manage patient care.
- Responded to patient requests with appropriate clinical and personal assistance.
- Administered medications up to 30 patients and monitored response to medications.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Monitored patient reactions after administering medications and IV therapies.
- Managed JP drains and chest, nasogastric, G and peg tubes.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Education
Bachelor of Science - Nursing
Nightingale College
Salt Lake City, UT04.2025
Certification - LVN
City College Of San Francisco
San Francisco, CA07.2021
Associate of Science - Science And Liberal Arts
City College Of San Francisco
San Francisco, CA05.2018
Skills
- Patient Management
- Multitasking Abilities
- Cultural Awareness
- Problem-Solving
- Teamwork and Collaboration
- Flexible and Adaptable
- Analytical and Critical Thinking
- HIPAA Compliance
- EMR / EHR
- Fluent in English, Vietnamese, Cantonese
Certification
- Licensed LVN - CA
IV/BW Certified
Lic#: 721555
Expires: January 31, 2025
- AHA BLS
Expires: February 2026
Timeline
Clinical Case Manager
Atherton Park Post Acute
02.2024 - Current
Nurse Unit Manager
Atherton Park Post Acute
04.2022 - 02.2024
LVN Supervisor
Sunnyvale Post Acute Center
11.2021 - 03.2022
LVN Charge Nurse
Sunnyvale Post Acute Center
11.2021 - 03.2022
Bachelor of Science - Nursing
Nightingale College
Certification - LVN
City College Of San Francisco
Associate of Science - Science And Liberal Arts
City College Of San Francisco
- Licensed LVN - CA
IV/BW Certified
Lic#: 721555
Expires: January 31, 2025
- AHA BLS
Expires: February 2026
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