Tracy Trybus
Lilly,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
New Pig Corporation
Duncansville, Pennsylvania
08.2025 - 08.2026
- Assisted customers with product inquiries and order placement.
- Managed customer feedback through surveys and direct communication.
- Processed returns and exchanges efficiently to ensure customer satisfaction.
Host/Server
UPMC
Altoona, Pennsylvania
11.2024 - 07.2025
- Provided menus and explained daily specials to patients.
- Took accurate food and beverage orders from patients.
- Delivered orders promptly to ensure patients satisfaction.
Customer Service Representative
United Concordia
Lilly, PA
11.2022 - 09.2024
- Remote position answering called from insured and dental office.
- Assisted customers with dental insurance questions and claims
- Assisted dental office staff with benefit information and claim status.
- Sent claims to be reprocessed.
- Answered questions regarding open enrollment and entered information into system.
Steno Clerk IV
Cambria County District Attorney
Ebensburg, Pennsylvania
03.2015 - 10.2022
- Managed daily case files and legal documents for the district attorney's office.
- Organized court schedules and maintained accurate calendars for attorneys.
- Assisted in preparing legal correspondence and reports for ongoing cases.
- Prepared files, photos and computer audio for homicide cases.
Education
Diploma - Office Professional
Computer Learning Network
Altoona, PA 10.1998 - 04.1999
Portage Area High School
Portage, PASkills
- Customer relationship management
- Order processing
- Customer feedback management
- Dental insurance knowledge
- Product inquiry assistance
- Case file management
- Legal document preparation
- Scheduling and calendar management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Microsoft Excel
- Office equipment proficiency
- Calm demeanor
- Information security
- Merchandise upselling
- Multitasking and organization
- 10-key
- Documentation
Timeline
Customer Service Representative
New Pig Corporation
08.2025 - 08.2026
Host/Server
UPMC
11.2024 - 07.2025
Customer Service Representative
United Concordia
11.2022 - 09.2024
Steno Clerk IV
Cambria County District Attorney
03.2015 - 10.2022
Diploma - Office Professional
Computer Learning Network
10.1998 - 04.1999
Portage Area High School