Tracy Turk
Graford,TX
Summary
Thank you in advance for this opportunity. I feel I could be an asset to this position providing forward-thinking, good interpersonal skills, along with strong attention to detail. I'm currently seeking a new assignment where competency and hard work will be recognized and advancement is based on individual initiative as well as group contribution.
Overview
28
28
years of professional experience
Work History
Patient Access Specialist Lead
Surepoint Emergency Center
Weatherford, TX
09.2019 - Current
- I am required to train new registration staff members in my pod area which include our Weatherford, Stephenville, Hulen, and Arlington locations.
- Interview patients upon entrance to the lobby and obtain the appropriate demographic, insurance and financial information.
- Utilize customer service skills and detailed system knowledge to support clinical operations.
- Access patient information through a variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Maintaine accurate records of patient registration information in electronic health record system.
- Collaborate with clinical staff to ensure timely processing of orders for tests, treatments and procedures.
- Work closely with departmental staff members in order to ensure proper coordination of care across multiple departments.
- Educate patients about financial policies and procedures at facility; explained benefits of various payment options available.
Admissions Specialist
Wise Health Surgical Hospital At Parkway
Ft. Worth, TX
03.2009 - 10.2019
- Responsible for a variety of clerical duties within the hospital such as greeting guests, patients and their families
- Collect medical information, admitting and discharging patients
- Present financial options to patients, processing payments, and balancing the cash drawer.
- Manage various hospital forms such as Dr's orders, clinical, and any other required medical information while maintaining strict patient and physician confidentiality.
Assistant Manager Sales Associate
Rodeo Pawn
Waco, TX
04.2007 - 12.2008
- Oversee all pawn transactions.
- Supervise all firearm transactions including sales, accountability, and state audits.
- Ensure compliance with safety regulations and company policies.
- Assist in the development of operational strategies to ensure efficient and productive operations.
- Provide guidance and support to junior staff members on daily tasks, projects, and objectives.
Assistant Manager
EZ Pawn
Waco, TX
08.2006 - 03.2007
- Oversee all money transactions among ten to twelve licensed pawnbrokers.
- Serve as a liaison between staff members and senior management personnel.
- Supervise all firearm transactions including FBI background checks, gun forms, and the process of actually releasing the firearm.
- Supervise daily operations including scheduling shifts, assigning duties.
Pawnbroker
Billy Bob's Pawn
Waco, TX
01.2005 - 03.2006
- Maintaine accurate records of all transactions and inventory.
- Verifiy authenticity and value of items brought in for pawning or selling.
- Assess customers' needs, provided advice on product selection, and answered inquiries about products and prices.
- Provide excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
- Negotiate loan repayment plans with customers when necessary.
- Ensure the store was kept clean, neat and organized at all times.
- Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
Maid
Merry Maids
Robinson, TX
03.2003 - 11.2004
- Provided outstanding cleaning services for most homes and business.
Hostess/Waitress
Holiday Inn Express & Suites
Waco, TX
08.2001 - 11.2002
- Pepare the restaurant for both breakfast and supper andassisted with banquets.
- Answer phones and delivered room service orders; and all other various waitress obligations.
Customer Service Operator
American Income Life Insurance Company
Waco, TX
04.1998 - 10.1999
- Identified and assess policy holder's needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication with customers.
- Process payments and/or bank changes.
- Handle incoming and outgoing mail, emails, surrenders, cancellations; including conceptualizing and implementing a new and more efficient filing system.
Customer Service Representative
Personnel Services
Mineral Wells, TX
06.1996 - 09.1997
- Duties included bookkeeping
- Answer multi line phones
- Assist with monthly invoices
- Data entry
- Numeric and alpha filing
- Assist with drug screens and background checks.
- Strived to provide the best service in assisting both men and women locate employment.
Education
High School Diploma - Business Math, Business Administraion
Mineral Wells High School
1996
Skills
- Data entry
- Administrative support
- HIPAA compliance
- Documentation
- ICD-10 coding experience
- Inventory coordination
- Client relations
- Critical thinking skills
- Work well independently
- Professional demeanor
- BLS CPR Certified
Affiliations
I volunteered and assisted with administrative duties at Weatherford Community College from October 1996-Janurary 1997 in Mineral Wells. My duties included answering phones and efficiently handling multi-line communications, heavy typing, 10-key by touch, bookkeeping and demonstrated great organizational skills.
Timeline
Patient Access Specialist Lead
Surepoint Emergency Center
09.2019 - Current
Admissions Specialist
Wise Health Surgical Hospital At Parkway
03.2009 - 10.2019
Assistant Manager Sales Associate
Rodeo Pawn
04.2007 - 12.2008
Assistant Manager
EZ Pawn
08.2006 - 03.2007
Pawnbroker
Billy Bob's Pawn
01.2005 - 03.2006
Maid
Merry Maids
03.2003 - 11.2004
Hostess/Waitress
Holiday Inn Express & Suites
08.2001 - 11.2002
Customer Service Operator
American Income Life Insurance Company
04.1998 - 10.1999
Customer Service Representative
Personnel Services
06.1996 - 09.1997
High School Diploma - Business Math, Business Administraion
Mineral Wells High School
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