Tracy Tyner
WICHITA FALLS,TX
Summary
Dedicated healthcare professional with 10 years of experience as an LVN, specializing in patient care within Hospice (Home Health) and Long-Term Care Facilities. Currently serving as Assistant Director of Operations for a remote healthcare company, overseeing a team of 30+ employees and managing administrative tasks. Proficient in triaging, screening, and treating patients with diverse ailments, with a strong understanding of EMR systems. Demonstrated ability in meeting patient and family needs through effective communication and holistic care approaches. Graduating with a Bachelor's degree in Healthcare Management in April 2024. Known for prioritizing tasks in fast-paced environments and maintaining organized, safe work areas with meticulous attention to detail.
Overview
13
13
years of professional experience
Work History
Assistant Director of Operations
Trinity Health Associates
09.2020 - Current
- Manage a team of 30+ remote employees, providing leadership, guidance, and support to ensure operational excellence.
- Oversee daily operations to streamline workflows, optimize processes, and meet organizational goals.
- Develop and implement strategies to improve efficiency, quality of care, and patient satisfaction in a virtual healthcare setting.
- Manage the hiring process for new employees, including recruitment, interviewing, and onboarding, to build a skilled and cohesive remote team.
- Conduct performance evaluations, provide feedback, and address any performance issues to maintain a high-performing workforce.
- Handle the process of terminating employees when necessary, ensuring compliance with company policies and regulations while maintaining professionalism and sensitivity.
- Coordinate administrative tasks, including scheduling, reporting, and data analysis, to support the smooth functioning of the remote healthcare company.
- Collaborate with cross-functional teams to drive initiatives, resolve operational challenges, and enhance overall business performance.
- Ensure compliance with regulatory requirements, industry standards, and company policies to uphold high standards of care and ethics in the remote healthcare environment.
- Contribute to the strategic planning and growth of the organization by identifying opportunities for expansion, innovation, and continuous improvement in remote healthcare services.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
Resource LVN
Hospice Of Wichita Falls
03.2014 - 08.2020
- Reported status changes and concerns to registered nurses and doctors.
- Monitored patient health and administered basic care.
- Employed nursing process in assessing, planning, and carrying out care plan objectives and goals.
- Participated in infection control monitoring, implementation, and recording.
- Kept up-to-date records on patient health.
- Assessed, screened, triaged, and performed treatment ordered for patients.
- Discussed care provided with patients and addressed concerns.
- Delivered top-notch care for all basic needs, including changing dressings, managing catheters and preventing or treating bedsores.
- Served families with careful attention to washing and dressing deceased persons.
- Tracked patients' responses to medications, behaviors, and vitals for treating clinicians.
- Maintained full compliance with legal, health, and safety regulations.
- Trained new team members in patient care, documentation, and ways to exceed performance expectations.
- Served patients and family by going above-and-beyond to offer exceptional support for all needs.
LVN
Midwestern Healthcare
08.2013 - 03.2014
- Monitored patient health and administered basic care.
- Applied appropriate interventions to progress patients towards wellness.
- Implemented nursing interventions identified in individualized care plans.
- Reported status changes and concerns to registered nurses and doctors.
- Participated in infection control monitoring, implementation, and recording.
- Administered medication and documented dosages and times.
- Supported personal needs and wishes with caring attention to hygiene and grooming.
- Helped patients with routine needs, special calls and emergencies.
- Kept charts and unit records updated with timely documentation.
- Trained and supervised junior nursing staff, including CNAs and students.
- Maintained full compliance with legal, health, and safety regulations.
- Determined clients' needs via direct assessments and collaboration with medical professionals.
CNA
Midwestern Healthcare
06.2011 - 08.2013
- Improved patient quality of life by assisting with daily living activities.
- Moved patients between beds, wheelchairs, and other locations smoothly.
- Maintained safety standards with proper handling and disposal of biomedical waste.
- Handled non-medical patient care activities, including laundry, food preparation, and room cleaning.
- Kept patients clean, dry, and properly cared for under direction of LVN's/RN's.
- Offered support, companionship, and stimulation through conversation and recreation.
- Prevented bedsores, consistently turning patients every 2 hours.
- Minimized infection risk to staff and patients, cleaning and sanitizing rooms, equipment and tools.
- Resolved patient issues by quickly responding to call lights.
- Kept patients comfortable with clean linens and well-stocked rooms.
Education
Bachelor of Science - Healthcare Management
Exclesior College
Albany, NY04.2024
Licensed Vocational Nurse -
Vernon College
Wichita Falls08.2013
High School Diploma -
Burkburnett High School
Burkburnett, TX2009
Skills
- Remote Team Management
- Operations Oversight
- Workflow Optimization
- Process Improvement
- Leadership and Team Building
- Employee Development
- Recruitment and Onboarding
- Performance Management
- Strategic Planning
- Healthcare Industry Knowledge
- Detail oriented
- Paperwork management
- Task prioritization
- Microsoft Word
- Order processing
- Time management
- Written communication
- Decision making
- Wound care
- Mobility assistance
- Reporting and documentation
- Nursing processes
- Patient and family communication
- Infection control
- Patient care
- Medication administration
- Treatment plan implementation
- Screening and triaging
Timeline
Assistant Director of Operations
Trinity Health Associates
09.2020 - Current
Resource LVN
Hospice Of Wichita Falls
03.2014 - 08.2020
LVN
Midwestern Healthcare
08.2013 - 03.2014
CNA
Midwestern Healthcare
06.2011 - 08.2013
Bachelor of Science - Healthcare Management
Exclesior College
Licensed Vocational Nurse -
Vernon College
High School Diploma -
Burkburnett High School
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