Tracy Vondandamo
Aubrey,TX
Summary
Hardworking and adaptable professional with a strong background in healthcare, childcare, customer service, and education. Currently studying Information Systems Cybersecurity at Collin College, combining compassion with technical curiosity. Experienced in working with diverse teams, supporting clients and patients, and managing front desk operations. Multilingual, dependable, and always ready to learn and grow. Passionate about making a difference in people’s lives through both care and innovation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Caregiver
SYNERGY HomeCare
Prosper, TX
01.2025 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Childcare Provider
SYNERGY HomeCare
Prosper, TX
01.2025 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Assisted in potty training and other daily hygiene activities to support child development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Liaised with parents and guardians to discuss child progress.
- Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
- Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.
- Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
- Enhanced children's social skills by organizing group activities and games.
Teacher
Legacy Montessori Academy
Frisco, Texas
05.2024 - Current
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes and other assessments.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Encouraged critical thinking skills and problem solving strategies among students.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Organized parent conferences throughout the year to discuss student progress.
- Provided individualized instruction to meet the needs of all students.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Built and strengthened positive relationships with students, parents and teaching staff.
Medical Receptionist
Prosper Women’s Health PLLC
Prosper, TX
01.2024 - 11.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Front Desk Manager
Prosper Women’s Health PLLC
Prosper, TX
01.2024 - 11.2024
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed front desk maintenance of client records and lab data.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
- Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Customer Service Representative
Customer direct care network
Austin, Texas
04.2024 - 08.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
Life Engagement Coordinator
Saddlebrook Memory care
Frisco, Texas
02.2024 - 07.2024
- Collaborated with external partners such as sponsors and exhibitors.
- Scheduled pre-event meetings with stakeholders to review objectives, goals and expectations.
- Researched industry trends related to engagement strategies.
- Compiled detailed reports summarizing the results of each event.
- Ensured that all legal regulations were adhered to in accordance with company policies.
- Performed post-event analysis to measure success of the engagement activities.
- Managed social media accounts associated with the organization's events.
- Developed and implemented marketing strategies to increase customer engagement.
- Liaised with clients to ensure their requirements were met throughout the event planning process.
- Managed communications with vendors to coordinate catering, entertainment and other services.
- Analyzed customer feedback data to inform future engagement initiatives.
- Worked closely with internal teams to create engaging content for events.
- Maintained accurate records of all event costs and expenses.
- Provided onsite support during major events as needed.
- Recruited students by attending campus and community events to interact with prospects and parents.
- Worked with cross-functional team members to manage entire sales process.
Elderly Caregiver
Saddlebrook Memory care
Frisci, Tx
01.2024 - 06.2024
- Encouraged social interaction between clients and their families.
- Supported clients in making decisions that were consistent with their values and wishes.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
- Provided companionship and emotional support to elderly clients.
- Maintained accurate records of services provided for each client.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Provided emotional support during end-of-life transitions.
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Participated in continuing education courses to stay current on best practices for elder care.
- Developed strong relationships with clients based on trust and respect.
- Communicated effectively with family members on progress of client's health condition.
Cashier
Walmart
Prosper, Texas
03.2023 - 08.2023
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Cybersecurity - Information Systems Cybersecurity – Certificate Le
Collin College
Frisco High School Diploma -
Braswell High School
26750 E University Dr, Little Elm, TX 7622705-2024
Skills
- Small Group Instruction
- Classroom Instruction
- Group Instruction
- Student Engagement
- Patient Care and Medical Assistance
- Front Desk Operations and Scheduling
- Bilingual Communication (English, French, Swahili, Lingala, Tshiluba)
- Team Collaboration and Leadership
- Data Entry and Recordkeeping (EMR experience)
- Cybersecurity Fundamentals (currently enrolled)
- Customer Service and Conflict Resolution
- Multicultural Awareness and Compassion
- CenterQuick Learner with a Growth Mindset
Accomplishments
- Successfully balanced full-time work while pursuing a cybersecurity certification at Collin College
- Recognized by supervisors for exceptional patient care and client communication
- Managed front desk operations at a busy women’s health clinic with professionalism and accuracy
Certification
• CPR & First Aid (valid through 2026)
• Information Systems Cybersecurity – Level 1 (In Progress)
Languages
French
Native or Bilingual
Swahili
Native or Bilingual
Lingala
Native or Bilingual
Spanish
Full Professional
Tshiluba
Native or Bilingual
English
Native or Bilingual
Timeline
Caregiver
SYNERGY HomeCare
01.2025 - Current
Childcare Provider
SYNERGY HomeCare
01.2025 - Current
Teacher
Legacy Montessori Academy
05.2024 - Current
Customer Service Representative
Customer direct care network
04.2024 - 08.2024
Life Engagement Coordinator
Saddlebrook Memory care
02.2024 - 07.2024
Medical Receptionist
Prosper Women’s Health PLLC
01.2024 - 11.2024
Front Desk Manager
Prosper Women’s Health PLLC
01.2024 - 11.2024
Elderly Caregiver
Saddlebrook Memory care
01.2024 - 06.2024
Cashier
Walmart
03.2023 - 08.2023
High School Diploma -
Braswell High School
Cybersecurity - Information Systems Cybersecurity – Certificate Le
Collin College